Group In Greater Manchester Jobs
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Portfolio are proud to be exclusively representing an award-wining, Software provider based in the heart of Manchester, providing people solutions to over 50,000 clients worldwide.In this role our client is looking for a candidate that possess an ability to work in cross-functional product teams, in a truly agile way, delivering small increments of value to our customers very frequently. An Ideal candidate would have experience of REST, JSON and how to build clean architecture with TDD and BDD for mobile platforms.The ideal candidate will have a positive, 'can-do' attitude, with a thirst for knowledge and the ability communicate knowledge effectively and work within a team. Key Responsibilities/Skills: * Ensure that the initiative has a coherent Definition of Done and that your features are met. * Able to communicate a complicated problem succinctly accurately and coherently to a team with different skill sets. * Exhibit cross functional behaviour and support other competencies within the company. * Able to negotiate and compromise solutions and find the balance between best practice, expediency and longer-term maintenance costs. * Demonstrate, discuss and permeate current good practice in the skills specific to your professional family across other members of your professional family. * Propose new technology, process or tooling to improve efficiency being aware of the future maintenance costs and consistency across other product teams. * You make realistic commitments that you are confident of meeting and strive to do so. * Maintain and improve engineering practice. * Maintain and improve software quality for features built (TDD, Pairing, Peer Review, Static Analysis) * Support the product owner and Development Lead in the provision of estimates that are at an appropriate level of fidelity for the phase in the development lifecycle. * Support the QA in identifying describing and resolving defects. * Support the BA in the elaboration of requirements. * You take responsibility for the entire lifecycle of delivery from idea, marketing, sales and operation. * Manage your own training requirements. * Attend industry events and share the value with your Benefits: * 25 days' holiday, plus bank holidays. * Day off on your birthday. * Perkbox discounts. * Holidays increase after 2- and 5-years' service. * Pension Plan and Life Insurance. * Access to Employee Assistance Programme. * Company incentives, access to discount schemes. * Profit Share Scheme. P971080NBR2INDMANS
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Business Development Manager Greater Manchester
Permanent £27,000 - £35,000 Per Annum
Ref: P45776KO Group
Job Title: Business Development ManagerSalary: £27,000 - £35,000 = Realistic OTE £80,000 - Top earners earn up to £120,000Job Location: Manchester City centrePosted: 11th March 2024 What's in it for you? * Basic Salary plus uncapped commissions * Annual Trip abroad for top earners - the team have just returned from 4 nights in Monaco! * 25 days' holiday, plus bank holidays * Day off on your birthday * Daily, weekly, and monthly incentives, games, and prizes * Profit Share Bonus * Fun Fridays, Free breakfasts, and social events * Robust training, plus ongoing training, and support * Vibrant offices in the heart of Manchester City Centre, close to Victoria Station * Perkbox discounts * Holidays increase after continuous service. * Pension Plan and Life Insurance after continuous service. * Access to Employee Assistance Programme - 24/7 confidential help and advice from expert advisors and counsellors The Role:We are recruiting a Business Development Manager, who is focused on success, commitment, and a passion for sales. Within this role, you will be expected to sit appointments, set by you or our Wellbeing Executives (SDRs), and liaise with potential clients to hold a live demonstration of our products and services. You will build, maintain, and manage a pipeline of prospective clients and close new business. You should have previous experience within a similar role, ideally in a B2B outbound sales role. We will support you and offer a clear progression plan, meaning that you will understand what it takes to be a high performer in Health Assured and how you can achieve your career goals with us.Key requirements: * At least 1 full professional year of BDM or closing experience. * Proven, track record of Business Development experience. * Passionate about sales: Whether it's hitting targets, the power of persuasion with superb negotiation skills, or figuring out what makes people tick - sales is what gives you energy! * Tech Savvy! You're going to be providing Online Demos so need to be exceptional in your computer/ IT skills. * Keeping the momentum of conversations going, and not letting things slip through the net. * A self-starter: You can work alone but also motivate and influence other teams when needed. * Resilient, determined & adaptable. * Strong written, verbal, interpersonal and presentation skills, and an ability to interact with diverse audiences. This is an amazing opportunity for an experienced BDM looking for a new challenge. Fantastic perks include frequent incentives, increasing holiday entitlement with years of service, annual trips for top earners, the opportunity for progression in a vibrant office environment and uncapped commission.If you have experience of end-to-end sales and online demos - your experience along with the specialised training provided could have you in the most successful position you've been in. Some of the top-performing BDMs are taking home 200K a year. With an unrivalled track record of incredibly strong year-on-year growth of its subscription model business, our client supports over 70,000 organizations globally. Part of a global Group, with 14…
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Telephone Counsellor Greater Manchester
Permanent £27,000 - £31,000 Per Annum
Ref: P970309LS4R15 Group
Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Helpline Counsellor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector, to business partners, individual users, employees and their family members.The role requires high levels of professional standards whilst working in a telephone environment, adhering to the company's core values and achieving daily goals. The counsellor will work on a 24/7 helpline, providing in the moment emotional support to individuals, conducting clinical assessments and signposting to specialised support services. The counsellor will also have an active caseload of structured telephone and/ or video counselling clients, including Online CBT clients and Power to Recover clients. Job OverviewProviding immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. The Wellbeing Practitioner will complete risk assessments and work in line with the BACP code of ethics - ensuring the highest level of service and support is provided to callers. The role also includes an allocated day of structured telephone/ video counselling clients - hour can be counted towards BACP accreditation. Day to Day Responsibilities as a EAP Counsellor: * To provide an efficient and effective telephone counselling service to all callers * To answer all calls within 8 seconds and triage to determine the most appropriate type of support required; demonstrating a thorough understanding of the Health Assured products legal advice, counselling support, medical helpline etc * To demonstrate an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk * Provide "In the moment support" to callers, adopting a Solution Focused approach and achieving a one call resolution * To take accurate information and record on the companies data base * Conduct full and robust clinical assessments in accordance with Health Assured's procedures, ensuring the most clinically appropriate support is identified * To effectively identify and manage risk in accordance with Health Assured's "Risk Guidance Policy" * To undertake training provided by Health Assured and to utilise appropriate skills within calls, working with trauma, working with suicide, clinical assessment, safe guarding etc * Work to and exceed individual and team goals as per the KPI framework * Personally, ensure all call backs and queues are efficiently managed and ensure individual actions do not impact upon the availability of the service * To maintain an active caseload of STC/ Video clients, including online CBT and Power to * Recover clients - up to 6 clients on an allocated day * Demonstrate the ability to provide excellent customer service at all times Essential Skills and Competencies: * Minimum diploma level 4 in Counselling & minimum of 100 counselling hours * To be a member of…
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Development Lead (Full Stack) Greater Manchester
Permanent £75,000 - £80,000 Per Annum
Ref: P46623NB Group
Job PurposeTo manage the team of developers supported by analysis, development, test, and delivery management skills in assuring that the features that the team builds are valuable and at a high level of quality. To derive metrics that allow schedule predictions to be made with a good understanding of the fidelity. To assure the team has the appropriate skills, process, and practice to achieve a successful outcome. To manage the professional development of the team of developers. This individual will report to our Associate Director - Payroll as well as matrix reporting into the CTO. What you will bring to the team * Experience of leading a software delivery team to delivery business ideas into production as high-quality working software. * Experience of line managing direct reports and supporting them to meet their career aspirations. * Still hands on regarding development practices, being able to lead by example in terms of developing solutions. * A strong development background utilising back-end technologies including C# Azure Functions / Framework / SQL Server and/or front-end development in React or similar. * Experience working and building solutions within Azure. Desirable - Logic Apps. * Able to communicate a complicated problem accurately and coherently to a team with different skill sets. * Able to negotiate and compromise solutions and find the balance between best practice, expediency, and longer-term maintenance costs. * Strong leader able to motivate and inspire a broad technology team. * Ensure that the initiative has a coherent Definition of Done and that your features are met. * Propose new technology, process, or tooling to improve efficiency being aware of the future maintenance costs and consistency across other product teams. P46623NBINDMANS
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HR ConsultantPortfolio are proud to be exclusively representing our award-wining, multinational HR & Employment Law services client in their search for Trainee HR Consultant's to join a brand new team for a fantastic new opportunity.Our clients are leaders in what they do and have been providing people with life-changing HR careers for over 30 years. If you're looking to further the HR experience you already have or looking to branch into a new HR role, we are looking for driven, hard-working individuals with an ambition to succeed.You will be trained to deliver an expert HR service in order to support their clients in dealing with formal meetings with their employees - conducting and advising on consultancy, capability, disciplinary, grievance and appeal issues as well as investigations and settlement negotiations. The role will be based from their office in Manchester City Centre. All meetings will be held via VC. The HR Consultant will also be responsible for: * Attend meetings with clients and their employees as arranged and diarised by an office-based paralegal and either conduct these or support the client to do so, as required. * To undertake mediation, conciliation and other employment relations services as may be requested by clients from time to time. * To provide clients with advice and guidance on their legal position with individual employees or groups of employees, with due regard to your duty of impartiality. * Regularly achieve or exceed the target of conducting seven meetings per fortnight. * Work towards the team objective of obtaining repeat business. * Targeted to have 70% client facing time per week.In order to be considered for this opportunity it is essential that you have the following: * Educated to degree level in HR, law or related business discipline or with substantial professional experience * Background in HR management, consultancy or in employment law * Highly professional presentation, service focussed and personable; quickly able to form good working relationships with people who may be stressed, angry or upset. * A 'can do' approach to UK wide travel, challenging situations and problem solving. INDMANJ
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The Group Telecoms Manager is responsible for working with all departments and businesses throughout the group. You will be working in a dynamic and fast-paced environment with new challenges every day. Due to the nature of this role, several years' experience would be needed to help support the department.A broad technical knowledge is required, alongside ITIL experience in Incident, Request, Change, Problem, Release, Event and Knowledge management. You will be forward thinking, customer focussed and self-motivated with the drive to improve all IT services and the user experience. * Must aspire to a culture of service excellence, always putting the customer, our people and our business at the centre of everything you do. * Demonstrate strong organisational skills and be accountable for your daily workload * Demonstrate a systematic, disciplined and analytical approach * Be customer focussed and ardent in ensuring that colleagues receive a high quality of service The key objectives of your role are: * To ensure that the Director of IT Services - UKI is kept informed of progress and advised about major problems and / or issues in a timely manner. * Work in partnership with colleagues and project team to migrate the on-premise telephony platform to a cloud based service. * To maintain the continuous running of circa 1,300 non geographical delivery numbers across several call delivery and call management platforms * Vendor management of key Telephony providers including mobile service, on-premise and cloud services. * To provide critical incident management response and ownership, controlling and coordinating necessary activities to restore service and deliver root cause fixes and preventative solutions. * Telecoms budget and licence management. * Identify, analyse and document business processes & workflows to identify opportunities for streamlining and improvements. * Take ownership, investigate and resolve escalated tickets. * Work collaboratively with team members and support functions to resolve issues in a timely manner. * To be pro-active in suggesting and proposing new technologies to support the businesses. * Proactively monitor Telecommunication services. * Supervise and mentor a team of 4 engineers. * Day to day team management, performance management - including training and development. * Staff recruitment and appraisals P46446NBINDMANS
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1st line Service desk Analyst Greater Manchester
Permanent £22,000 - £23,000 Per Annum
Ref: P45968LF Group
1st line Service Desk AnalystAre you tech savvy and customer focused?Do you have good customer service and problem-solving ability?Want to work for a vibrant, market leading software company?If you are looking for a new challenge with a good progression pathway, please apply today and we'll be in touch!My Client are recruiting a service desk analyst to help the customers having technical difficulties. You must be tech savvy and able to troubleshoot, whilst remaining customer focused. Their clients are at the heart of the business, they want to deliver the best service they can and give every customer the best experience! Main Responsibilities * Answer all inbound support queries to the service desk within SLA. * Provide a response to all inbound email queries within SLA. * Troubleshoot technical queries to identify the type of query raised and provide first time resolution to basic questions and training needs. * Gather information from the client, investigating any complex technical issues and raise with second line support. * Take ownership of any technical queries and keep regular contact with client ensuring any fixes are communicated to the client. * Keep salesforce up to date ensuring all calls are logged as cases against the correct account * Provide one to one training as and when required based on client's needs. * Escalate any complaints which cannot be resolved at 1st touch to team leader/manager * Contribute to the business goal of migrating all HRonline users to the new platform * Ensure Service Level Agreement adherence at all time * Meet and exceed Key Performance IndicatorsThe above is not an exhaustive list of responsibilities and you may be expected to undertake additional tasks to support the Service Team and business needs. What you will get in return * Profit share scheme * Day off on your birthday * Perkbox discounts * Access to Employee Assistance Programme * 25 days' holiday, plus bank holidays. * Pension Plan and Life Insurance. * Company incentives, access to discount schemes. * Holidays increase after 2 and 5 years' service. * Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this 'Fun Friday'! * Opportunity to expand your knowledge from an experienced, friendly team and progression * Modern working environment in Manchester City Centre 45968LFINDMANJ
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Client Relationship manager Greater Manchester
Permanent £25,000 - £30,000 Per Annum
Ref: P46696LF Group
Client Relationship ManagerThis is a once in a career opportunity for an exceptional account manager to join a truly Sales and Service Led business, the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation, Health Assured. With an unrivalled track record of incredibly strong year on year growth of its subscription model business, Health Assured supports over 80,000 organisations and 13 million lives across the UK & Ireland. Part of the global Peninsula Group, with 14 companies and a group turnover in excess of £400m, there is substantial financial backing for further expansion, acquisition and international development. This represents an unparalleled career advancement opportunity for the exceptional individual. The RoleAs a relationship manager focusing predominantly on the education sector, you will be responsible for your own portfolio consisting of faculties of around £1m annual revenue. You will develop and nurture your accounts to ensure client understanding and provide support with promotion through effective communication, while identifying further revenue opportunities. The role includes the support and day to day communication with one of Health Assured's partners within the education sector, and is key in the delivery of our continued partnership. Duties involve day to day management of your portfolio via virtual review meetings, presentations and attending occasional on-site client events (particularly during fresher's weeks). You will negotiate renewal terms, liaise with the intermediary and direct clients, provide excellent service levels, maintaining accurate client CRM records whilst working toward internal KPI measures. Day to Day Responsibilites * Managing a portfolio of circa 100 key SAP, EAP and Occupational Health clients based across the UK and Ireland whilst being the internal champion of our SAP product * Proactive client relationship management to ensure that targets are achieved for contract retention levels and renewal of premiums issued * Project management and delivery of new client implementation, to ensure the Health Assured offering is fully imbedded into key corporate client in collaboration with our partner * Supporting with tender and bid exercises to represent the relationship management function * Renewal negotiations via intermediary and direct clients, always demonstrating return on investment for clients and our partner * Delivery of consultancy services to clients regarding product options specialist service such as onsite training and Critical Incident Stress Management (CISM) * Identify opportunities to up-sell and actively promote additional services with a target of £10,000 new business per quarter * Achieve 3 self-generated new business client wins per quarter * Ensure we understand client needs and market changes, providing feedback to senior management in order to develop our proposition and remain ahead of the market within this sector * Maintain the highest standard of customer service and support to the sales and bid team * Maintain personal statistical renewal reports on a daily basis, highlighting at risk clients and further opportunities * Providing weekly renewal and activity updates What you Bring to the Team * An organised individual with excellent attention to detail, accuracy, and consistency * A customer service focus and…
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Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Helpline Counsellor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector, to business partners, individual users, employees and their family members.The role requires high levels of professional standards whilst working in a telephone environment, adhering to the company's core values and achieving daily goals. The counsellor will work on a 24/7 helpline, providing in the moment emotional support to individuals, conducting clinical assessments and signposting to specialised support services. The counsellor will also have an active caseload of structured telephone and/ or video counselling clients, including Online CBT clients and Power to Recover clients. Job OverviewProviding immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. The Wellbeing Practitioner will complete risk assessments and work in line with the BACP code of ethics - ensuring the highest level of service and support is provided to callers. The role also includes an allocated day of structured telephone/ video counselling clients - hour can be counted towards BACP accreditation. Day to Day Responsibilities as a EAP Counsellor: * To provide an efficient and effective telephone counselling service to all callers * To answer all calls within 8 seconds and triage to determine the most appropriate type of support required; demonstrating a thorough understanding of the Health Assured products legal advice, counselling support, medical helpline etc * To demonstrate an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk * Provide "In the moment support" to callers, adopting a Solution Focused approach and achieving a one call resolution * To take accurate information and record on the companies data base * Conduct full and robust clinical assessments in accordance with Health Assured's procedures, ensuring the most clinically appropriate support is identified * To effectively identify and manage risk in accordance with Health Assured's "Risk Guidance Policy" * To undertake training provided by Health Assured and to utilise appropriate skills within calls, working with trauma, working with suicide, clinical assessment, safe guarding etc * Work to and exceed individual and team goals as per the KPI framework * Personally, ensure all call backs and queues are efficiently managed and ensure individual actions do not impact upon the availability of the service * To maintain an active caseload of STC/ Video clients, including online CBT and Power to * Recover clients - up to 6 clients on an allocated day * Demonstrate the ability to provide excellent customer service at all times Essential Skills and Competencies: * Minimum diploma level 4 in Counselling & minimum of 100 counselling hours * To be a member of…