Group In Greater Manchester Jobs
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Business Sales Team Leader Greater Manchester
Permanent £26,000 - £28,000 Per Annum
Ref: 47060KO Group
Job Title: Business Sales Team LeaderSalary: £26,000-£28,000 (1st Year OTE 50k) Top earners 80k Job Location: Manchester City centrePosted: 26th March 2024Salary and Earning Potential:As a Business Sales Team Leader, you'll start with a competitive base salary of £26,000-£28,000, reflecting your skills and experience. But that's just the beginning! We believe in recognising and rewarding hard work. With our uncapped commission structure and realistic 1st year earnings of £50,000…But don't let us stop you from striving further. As our Top performers are earning £80,000!!About us: We are a forward-thinking company dedicated to empowering businesses of all sizes to thrive. Our innovative solutions and stellar customer service have propelled us to the forefront of the industry. Join our team, and you'll be part of a company that values innovation, teamwork, and excellence. Key Responsibilities: * Coaching and managing a high-performing telesales team to create sales opportunities with business owners/Directors to promote Peninsula's services. * Achieve monthly & quarterly sales targets. * Accurately build, manage and maintain team pipeline. * Thrive on working in a fast-paced, target focussed high energy and high-reward culture. * To provide daily, weekly, monthly, and quarterly sales figures and MI What We're Looking For: * A proven track record in a Team Leader role, with at least 3 years of sales experience within a call centre or sales-driven environment. * Confidence in an outbound B2B sales role * An assertive, confidence personality with natural leadership qualities * A professional and intelligent approach to work * Resilience and the ability to always encourage and motivate others.On top of your basic salary and bonuses, you'll also receive: * Monthly weekend away prize. * Team & Department incentives. * Enhanced holidays of 25 days increasing to 27 after 2 years' service and 28 after 5 years' service. * Private health care coverage after 5 years of service. * New business referral scheme. * Access to Health Shield. * Access to the Employee Assistance Program including access to counselling. * Paid day off for your birthday * Pension scheme contribution increasing to 5% after 5 years' service and again to 7% after 7 years' service. * Bright Exchange Perks, great discounts and offers. * Group life insurance. * Travel Season Ticket loan scheme. * Milestone service recognition. * Discounted products - Manchester City centre parking (AO Arena) / First Bus Travel Club Membership / Microsoft Home User programme / Anglian Home Improvements * Pace health Club (situated in the Park Inn) discounted gym membership and spa treatments. * Park Inn 20% off food and drink. * New Century food and drink discount * Revolucion De Cuba food and drink discount * Cycle 2 Work scheme after the probationary period * Sales conferences in Monaco, Miami & Dubai, are just some of our fantastic previous locations * State of the art free on site Gym coming soon!Now in our 40th year Peninsula has over 3,500 employees supporting over 120,000 SMEs over 3 Continents. The Manchester head office is our Global headquarters. The…
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Legal & Financial Wellbeing Advisor Greater Manchester
Permanent £25,000 - £29,000 Per Annum
Ref: P46898CHR1 Group
The company My client is a leading well-being advisor and specialist. They take pride in offering the most comprehensive employee assistance programme available in today's market, dedicated to enhancing the wellbeing of employees. They provide clinical expertise and 24/7 support services to 13 million employees and their families across the UK and Ireland. The Role:As a Legal and Financial Advisor, you will be responsible for providing comprehensive and legally compliant advice to clients across various mediums, including telephone and email. Your role will involve addressing inquiries spanning a wide range of legal and financial matters while ensuring the emotional support needs of clients are met. Day to Day Responsibilities: * Provide timely legal and financial information to clients adhering to set SLAs and KPIs * Manage incoming calls efficiently, either resolving cases independently or distributing them among team members * Conduct research and engage in self-learning to enhance expertise in relevant areas * Handle diverse client issues with empathy, especially those in distress * Demonstrate a general understanding of legal and financial domains including but not limited to Family Law, Commercial Law, Criminal Law, and Consumer Law * Uphold a standard of excellent customer service in all interactions What You Bring to the Team: * Proficiency in various legal and financial matters * Capacity to prioritize tasks and work independently or collaboratively within a team * Strong verbal and written communication skills * Dedication to providing exceptional customer service and assisting individuals * Open-minded, enthusiastic, and non-judgmental approach * Comfortability with telephony and IT systems Shift Patterns: Week One - Monday: 9am - 5pmTuesday: 9am - 5pmWednesday: 1pm - 9pmThursday: 11am - 7pmFriday: 9am - 5pm Week Two - Monday: 9am - 5pmTuesday: 9am - 5pmWednesday: 1pm - 9pmThursday: 12pm - 8pmFriday: 9am - 5pm P46898CHR1INDMANJ
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2nd Line Service Desk Analyst Greater Manchester
Permanent £24,000 - £24,500 Per Annum
Ref: 47055LF Group
We are looking for a highly capable service desk analyst to assess and optimize the performance of our end-user software. You will be analysing the performance of IT systems, resolving IT equipment and software issues, and providing IT support to our clients and personnel through phone calls and emails.To ensure success as a hybrid service desk analyst, you should exhibit sound knowledge of IT system analysis and experience in an IT support role. A first-class hybrid service desk analyst will be someone whose IT expertise and customer service results in enhanced end-user support and system performance.Responsibilities: * Operates as a point of escalation for the service desk. * Supports the team with technical advice and customer service skills from any of the Client channels. * Provides the information flow from other departments to support First Line Analysts * Advises the team to upcoming changes to the systems and services. * Uses experience to investigate escalated problems with basic SQL queries. * Gather information from the client, investigating any complex technical issues and escalate second line support. * Take ownership of any complex technical queries and keep regular contact with client ensuring any updates and resolutions are communicated to the client. * Keep CRM (salesforce) up to date ensuring all calls are logged as cases, accurately against the correct account. * Provide one to one training as and when required based on client's needs. * Always ensure Service Level Agreement adherence. * Meet and exceed Key Performance Indicators. * Arrange and sit Microsoft Teams meetings alongside clients with support queries.Requirements: * In-depth and current knowledge of computer programs and hardware along with a basic awareness of SQL. * Proficiency in customer relationship management (CRM) and task management software. * Exceptional analytical and problem-solving skills. * Advanced collaboration, communication, and interpersonal skills. * Excellent organizational and time management skills. What you will get in return * Profit share scheme * Day off on your birthday * Perkbox discounts * Access to Employee Assistance Programme * 25 days' holiday, plus bank holidays. * Pension Plan and Life Insurance. * Company incentives, access to discount schemes. * Holidays increase after 2 and 5 years' service. * Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this 'Fun Friday'! * Opportunity to expand your knowledge from an experienced, friendly team and progression * Modern working environment in Manchester City CentreINDMANJ
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Fire Safety Advisor Greater Manchester
Permanent £28,000 - £32,000 Per Annum
Ref: P965905CCR11 Group
Calling all Fire Safety Superstars! Are you passionate about fire safety and ready to make a real difference? My client is seeking a knowledgeable and dedicated Fire Safety Advisor to join a dynamic, forward thinking team! Key Responsibilities: * Client Advisory Role: Provide expert advice on fire safety, overseeing QA and validations for a team of Fire Risk Assessors and Validators. * Client Support: Offer prompt telephone and email assistance to address client concerns related to fire safety. * Legislation Updates: Stay updated on legislative changes, ensuring the team remains informed and compliant. * Client Assistance: Offer practical support to clients in using online systems and initiate proactive client calls to support their fire services. * Complaint Handling: Skillfully manage complaints and service issues, ensuring exceptional client satisfaction. * BAFE Standards Management: Maintain familiarity with BAFE standards and efficiently manage BAFE systems for Peninsula Group clients. * Specialization in Fire: Utilize practitioner experience to specialize in fire safety, ensuring comprehensive expertise. * External Liaison: Interface with external enforcement agencies on behalf of clients, as approved and requested. * Systems Amendments: Update fire safety management systems and risk assessments as per client requests. * Compliance Assurance: Ensure all advice provided meets BAFE requirements and standards. * Development Initiatives: Contribute to the development of fire systems and eLearning modules as needed. * Guidance & Checklists: Assist in creating Fire Guidance Notes, Standard Phrases, and Checklists for various legal jurisdictions serviced by Peninsula. Requirements: * Relevant practitioner experience in fire safety. * Familiarity with BAFE standards. * Excellent communication and problem-solving skills. * Ability to adapt to changing responsibilities and organizational objectives. This role offers a challenging yet rewarding opportunity to make a substantial impact on fire safety while growing within a dynamic organization. Join us in ensuring a safer environment for all! Ready to ignite change? Apply now and become a vital part of the team! P965905CCR11INDMANS
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LOCATION: MANCHESTER, OFFICE BASEDSalary: £32.5-35K DOE + £10k PERFORMANCE RELATED BONUS - OTE £42.5-45kThis is a once in a career opportunity for an exceptional Salesperson to join a truly Sales Led business, the industry leading EAP and OH provider & Sunday Times best companies to work for Health Assured. With an unrivalled track record of incredibly strong year on year growth of its subscription model business, Health Assured supports over 80,000 organisations and 13 million lives across the UK & Ireland. Part of the global Peninsula Group, with 14 companies and a group turnover more than £400m, there is substantial financial backing for further expansion, acquisition and international development. This represents an unparalleled career advancement opportunity for the exceptional individual.A key member of the New Business leadership team, you will own and drive the recruitment and onboarding of new starters, conduct ongoing coaching with your team, and support the wider Inside Sales leadership team with the day-to-day running and management of our Inside Sales team. 1 Motivate and drive the performance of a team of 15+ Business Sales Consultants 2 Complete daily quality checks, live coaching, and feedback sessions with the team to ensure that the standard of calls is excellent. 3 To review team performance daily and support the team individually and as a whole, with ongoing coaching and support to improve performance and ensure that targets are achieved. 4 To monitor daily activity from the team. Support any team members underperforming to ensure that the team are hitting minimum KPI's and conduct monthly 1 to 1's to review performance.Benefits 1 25 days' holiday, plus bank holidays 2 Day off on your birthday 3 Cash plan for you (and your children, if any) 4 Holidays increase after 2- and 5-years' service 5 Contractual sick pay 6 Private medical insurance after 5 years' service 7 Pension Plan and Life Insurance 8 Pension plan contributions increase after 5- and 7-years' service 9 Holiday season bonus after 3 years' service 10 Profit share scheme 11 Season ticket loan scheme 12 Cycle to work scheme 13 Access to Employee Assistance Programme 14 Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this Fab Friday! 15 Company incentives, access to discount schemesINDMANJ
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Team Leader - New Business Greater Manchester
Permanent £32,000 - £35,000 Per Annum
Ref: 47043TL Group
LOCATION: MANCHESTER, OFFICE BASEDSalary: £32.5-35K DOE + £10k PERFORMANCE RELATED BONUS - OTE £42.5-45kThis is a once in a career opportunity for an exceptional Salesperson to join a truly Sales Led business, the industry leading EAP and OH provider & Sunday Times best companies to work for Health Assured. With an unrivalled track record of incredibly strong year on year growth of its subscription model business, Health Assured supports over 80,000 organisations and 13 million lives across the UK & Ireland. Part of the global Peninsula Group, with 14 companies and a group turnover more than £400m, there is substantial financial backing for further expansion, acquisition and international development. This represents an unparalleled career advancement opportunity for the exceptional individual.A key member of the New Business leadership team, you will own and drive the recruitment and onboarding of new starters, conduct ongoing coaching with your team, and support the wider Inside Sales leadership team with the day-to-day running and management of our Inside Sales team. 1 Motivate and drive the performance of a team of 15+ Business Sales Consultants 2 Complete daily quality checks, live coaching, and feedback sessions with the team to ensure that the standard of calls is excellent. 3 To review team performance daily and support the team individually and as a whole, with ongoing coaching and support to improve performance and ensure that targets are achieved. 4 To monitor daily activity from the team. Support any team members underperforming to ensure that the team are hitting minimum KPI's and conduct monthly 1 to 1's to review performance.Benefits 1 25 days' holiday, plus bank holidays 2 Day off on your birthday 3 Cash plan for you (and your children, if any) 4 Holidays increase after 2- and 5-years' service 5 Contractual sick pay 6 Private medical insurance after 5 years' service 7 Pension Plan and Life Insurance 8 Pension plan contributions increase after 5- and 7-years' service 9 Holiday season bonus after 3 years' service 10 Profit share scheme 11 Season ticket loan scheme 12 Cycle to work scheme 13 Access to Employee Assistance Programme 14 Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this Fab Friday! 15 Company incentives, access to discount schemesINDMANJ
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LOCATION: MANCHESTER, OFFICE BASEDSalary: £32.5-35K DOE + £10k PERFORMANCE RELATED BONUS - OTE £42.5-45kThis is a once in a career opportunity for an exceptional Salesperson to join a truly Sales Led business, the industry leading EAP and OH provider & Sunday Times best companies to work for Health Assured. With an unrivalled track record of incredibly strong year on year growth of its subscription model business, Health Assured supports over 80,000 organisations and 13 million lives across the UK & Ireland. Part of the global Peninsula Group, with 14 companies and a group turnover more than £400m, there is substantial financial backing for further expansion, acquisition and international development. This represents an unparalleled career advancement opportunity for the exceptional individual.A key member of the New Business leadership team, you will own and drive the recruitment and onboarding of new starters, conduct ongoing coaching with your team, and support the wider Inside Sales leadership team with the day-to-day running and management of our Inside Sales team. 1 Motivate and drive the performance of a team of 15+ Business Sales Consultants 2 Complete daily quality checks, live coaching, and feedback sessions with the team to ensure that the standard of calls is excellent. 3 To review team performance daily and support the team individually and as a whole, with ongoing coaching and support to improve performance and ensure that targets are achieved. 4 To monitor daily activity from the team. Support any team members underperforming to ensure that the team are hitting minimum KPI's and conduct monthly 1 to 1's to review performance.Benefits 1 25 days' holiday, plus bank holidays 2 Day off on your birthday 3 Cash plan for you (and your children, if any) 4 Holidays increase after 2- and 5-years' service 5 Contractual sick pay 6 Private medical insurance after 5 years' service 7 Pension Plan and Life Insurance 8 Pension plan contributions increase after 5- and 7-years' service 9 Holiday season bonus after 3 years' service 10 Profit share scheme 11 Season ticket loan scheme 12 Cycle to work scheme 13 Access to Employee Assistance Programme 14 Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this Fab Friday! 15 Company incentives, access to discount schemesINDMANJ
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LOCATION: MANCHESTER, OFFICE BASEDSalary: £32.5-35K DOE + £10k PERFORMANCE RELATED BONUS - OTE £42.5-45kThis is a once in a career opportunity for an exceptional Salesperson to join a truly Sales Led business, the industry leading EAP and OH provider & Sunday Times best companies to work for Health Assured. With an unrivalled track record of incredibly strong year on year growth of its subscription model business, Health Assured supports over 80,000 organisations and 13 million lives across the UK & Ireland. Part of the global Peninsula Group, with 14 companies and a group turnover more than £400m, there is substantial financial backing for further expansion, acquisition and international development. This represents an unparalleled career advancement opportunity for the exceptional individual.A key member of the New Business leadership team, you will own and drive the recruitment and onboarding of new starters, conduct ongoing coaching with your team, and support the wider Inside Sales leadership team with the day-to-day running and management of our Inside Sales team. 1 Motivate and drive the performance of a team of 15+ Business Sales Consultants 2 Complete daily quality checks, live coaching, and feedback sessions with the team to ensure that the standard of calls is excellent. 3 To review team performance daily and support the team individually and as a whole, with ongoing coaching and support to improve performance and ensure that targets are achieved. 4 To monitor daily activity from the team. Support any team members underperforming to ensure that the team are hitting minimum KPI's and conduct monthly 1 to 1's to review performance.Benefits 1 25 days' holiday, plus bank holidays 2 Day off on your birthday 3 Cash plan for you (and your children, if any) 4 Holidays increase after 2- and 5-years' service 5 Contractual sick pay 6 Private medical insurance after 5 years' service 7 Pension Plan and Life Insurance 8 Pension plan contributions increase after 5- and 7-years' service 9 Holiday season bonus after 3 years' service 10 Profit share scheme 11 Season ticket loan scheme 12 Cycle to work scheme 13 Access to Employee Assistance Programme 14 Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this Fab Friday! 15 Company incentives, access to discount schemesINDMANJ
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Health and Safety Advisor Greater Manchester
Permanent £26,000 - £32,000 Per Annum
Ref: P965905CCR9 Group
My client an award-winning global consultancy, outsourcing the best Health and Safety services to businesses across the UK and Ireland are growing... believing in what they do with a clear commitment across a wide range of sectors, they are keen to grow the team with big plans for the new year! Join an organisation with a supportive and engaging working environment, giving individuals the best opportunity to excel and grow within themselves and their career! * Are you passionate about health and safety and looking to join an inspired and motivated team? * Opportunity to further grow and develop your career within H&S?We are looking for an enthusiastic, motivated and hardworking Health & Safety Advisor who will be responsible for providing H&S advice to clients, to actively own cases to resolution, building rapport and relationships with clients on each interaction. To provide H&S advice to a wide variety of clients of Peninsula throughout different sectors within the Advice Team and to support the health & safety consultancy in technical matters.The ideal candidate will be highly organised with excellent attention to detail. You will need to have the ability to work under pressure and keep a level head whilst being able to use your initiative and follow instructions within a busy office environment. Day-to-Day Responsibilities as a Health and Safety Advisor: * To respond to requests (telephone or electronic) from clients and provide relevant technically and legally correct Health and Safety advice in a professional and practical manner. * To provide telephone/e-mail advice. * To be able to advise on Fire, Food and Construction Safety. * To train all advisors and senior advisors and to regularly update the team on relevant changes to legislation and guidance * To provide practical support to clients in using their online systems and make pro-active calls to clients in support of their H&S service. * To manage complaints and super service issues relating to advisors and senior advisors. * To liaise with external Enforcement, and other, Agencies on behalf of clients, when approved and requested by Senior Management. * To amend, following a client request, management systems and risk assessments. * To quality check the advice given by advisors and senior advisors * Development of H&S systems and elearning as requested * Assist the Technical Manager in the writing of Guidance Notes, Standard Phrases and Check lists, covering all legal jurisdictions serviced by Peninsula. Why Join our Team? This is a fantastic multi-award-winning place to work if you enjoy being exposed to a wide variety of health & safety queries issues across all different sectors. The office is fast-paced and busy, so we look for team members who have a positive and results-focused attitude. The management team work closely together to build team and client experience with the business objectives at heart. So, if you are ambitious, focused and have a passion for being a member of a successful health & safety team, you'll soon discover that there are unlimited opportunities for you at Peninsula.…