Group In Greater Manchester Jobs
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Health and Safety Advisor Greater Manchester
Permanent £26,000 - £32,000 Per Annum
Ref: P965905CCR9 Group
My client an award-winning global consultancy, outsourcing the best Health and Safety services to businesses across the UK and Ireland are growing... believing in what they do with a clear commitment across a wide range of sectors, they are keen to grow the team with big plans for the new year! Join an organisation with a supportive and engaging working environment, giving individuals the best opportunity to excel and grow within themselves and their career! * Are you passionate about health and safety and looking to join an inspired and motivated team? * Opportunity to further grow and develop your career within H&S?We are looking for an enthusiastic, motivated and hardworking Health & Safety Advisor who will be responsible for providing H&S advice to clients, to actively own cases to resolution, building rapport and relationships with clients on each interaction. To provide H&S advice to a wide variety of clients of Peninsula throughout different sectors within the Advice Team and to support the health & safety consultancy in technical matters.The ideal candidate will be highly organised with excellent attention to detail. You will need to have the ability to work under pressure and keep a level head whilst being able to use your initiative and follow instructions within a busy office environment. Day-to-Day Responsibilities as a Health and Safety Advisor: * To respond to requests (telephone or electronic) from clients and provide relevant technically and legally correct Health and Safety advice in a professional and practical manner. * To provide telephone/e-mail advice. * To be able to advise on Fire, Food and Construction Safety. * To train all advisors and senior advisors and to regularly update the team on relevant changes to legislation and guidance * To provide practical support to clients in using their online systems and make pro-active calls to clients in support of their H&S service. * To manage complaints and super service issues relating to advisors and senior advisors. * To liaise with external Enforcement, and other, Agencies on behalf of clients, when approved and requested by Senior Management. * To amend, following a client request, management systems and risk assessments. * To quality check the advice given by advisors and senior advisors * Development of H&S systems and elearning as requested * Assist the Technical Manager in the writing of Guidance Notes, Standard Phrases and Check lists, covering all legal jurisdictions serviced by Peninsula. Why Join our Team? This is a fantastic multi-award-winning place to work if you enjoy being exposed to a wide variety of health & safety queries issues across all different sectors. The office is fast-paced and busy, so we look for team members who have a positive and results-focused attitude. The management team work closely together to build team and client experience with the business objectives at heart. So, if you are ambitious, focused and have a passion for being a member of a successful health & safety team, you'll soon discover that there are unlimited opportunities for you at Peninsula.…
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Telephone Counsellor Greater Manchester
Permanent £27,000 - £31,000 Per Annum
Ref: P970309LS4R16 Group
Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Helpline Counsellor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector, to business partners, individual users, employees and their family members.The role requires high levels of professional standards whilst working in a telephone environment, adhering to the company's core values and achieving daily goals. The counsellor will work on a 24/7 helpline, providing in the moment emotional support to individuals, conducting clinical assessments and signposting to specialised support services. The counsellor will also have an active caseload of structured telephone and/ or video counselling clients, including Online CBT clients and Power to Recover clients. Job OverviewProviding immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. The Wellbeing Practitioner will complete risk assessments and work in line with the BACP code of ethics - ensuring the highest level of service and support is provided to callers. The role also includes an allocated day of structured telephone/ video counselling clients - hour can be counted towards BACP accreditation. Day to Day Responsibilities as a EAP Counsellor: * To provide an efficient and effective telephone counselling service to all callers * To answer all calls within 8 seconds and triage to determine the most appropriate type of support required; demonstrating a thorough understanding of the Health Assured products legal advice, counselling support, medical helpline etc * To demonstrate an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk * Provide "In the moment support" to callers, adopting a Solution Focused approach and achieving a one call resolution * To take accurate information and record on the companies data base * Conduct full and robust clinical assessments in accordance with Health Assured's procedures, ensuring the most clinically appropriate support is identified * To effectively identify and manage risk in accordance with Health Assured's "Risk Guidance Policy" * To undertake training provided by Health Assured and to utilise appropriate skills within calls, working with trauma, working with suicide, clinical assessment, safe guarding etc * Work to and exceed individual and team goals as per the KPI framework * Personally, ensure all call backs and queues are efficiently managed and ensure individual actions do not impact upon the availability of the service * To maintain an active caseload of STC/ Video clients, including online CBT and Power to * Recover clients - up to 6 clients on an allocated day * Demonstrate the ability to provide excellent customer service at all times Essential Skills and Competencies: * Minimum diploma level 4 in Counselling & minimum of 100 counselling hours * To be a member of…
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Chief Financial Officer Greater Manchester
Permanent £120,000 - £160,000 Per Annum
Ref: CFO270324AM Group
We are seeking a progressive and highly commercial Chief Financial Officer (CFO) to join our client a high growth international technology organisation with services spanning B2B consultancy, outsourcing and SaaS operations.Joining this award-winning organisation at a time of exceptional growth and investment you will undertake a pivotal role shaping the financial strategy, driving all financial performance, and ensuring the execution of the international growth strategy.As a key member of the leadership team, you will have the opportunity to drive revenue, cashflow and EBITDA Performance. Whilst business partnering with senior stakeholders to identifying areas to improve both operational & financial performance, through developing best in-class FP&A and driving a culture of continual improvement. * Leadership and development of UK & International Finance operations. * Develop & execute financial strategies to support the company's growth objectives, including revenue forecasting, budgeting, and financial planning. * Oversee all aspects of financial management, accounting controls & procedures, international tax planning, and financial reporting. * Provide strategic financial analysis and insights to inform decision-making level and drive operational efficiencies. * Leadership and development of finance operations from FP&A, transactional finance through to credit control/ collection functions. * Ensure full compliance with financial regulations and reporting requirements across international jurisdictions. * Contribute and present at Group Board meetings with regular stakeholders engagement with Group Boards, Senior Leadership Teams and C-suite executives internationally. * Drive continuous improvement initiatives and utilise technology to drive a world class financial reporting and control function. * Support the Group CFO and Group CEO to identify areas to drive revenue, cost and business performance. * Recruitment, train and develop finance teams, through to implementing staff engagement & retention initiatives. * Manage and deliver the consolidated management accounts, performance of regular audits and be the lead contact for external auditors.You will have a proven track record of managing high performance financial operations, extensive commercial business partnering in driving revenue growth through to experience of managing funding events. The role requires a senior finance leader who can thrive within a progressive, high growth and fast-paced environment and provides immediate professional development to an accomplished Finance Director or current Chief Financial Officer (CFO) seeking a dynamic opportunity.Successful candidates will be required to be fully qualified ACA, ACCA, CIMA or equivalent, whilst previous experience within the technology, software, professional services sectors or with recurring revenue experience would be preferable. A highly competitive competition comprising of Basic Salary, Car Allowance, Bonus Scheme + Corporate Benefits is offer to the successful candidate. INDAM
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Are you a master at juggling schedules and ensuring smooth operations? We're seeking a talented Diary Planner to support our dedicated team of Health & Safety Consultants. Your role will be crucial in coordinating appointments, optimizing travel routes, and maximizing productivity across the board. Day to Day * Confirmed scheduling of consultants' diaries four weeks ahead, aligning with targets set by the Regional Manager. * Prioritize critical health & safety visits and ensure efficient backfilling to optimize productivity. * Utilize geographical planning to minimize travel time for consultants. * Confirm all appointments by close of business every Wednesday for the week ahead. * Collaborate with the Team Leader to review schedules and provide feedback on high-mileage appointments. * Proactively backfill canceled appointments and reschedule them for the next available date. * Coordinate consultant availability, holidays, training, and birthdays to prevent scheduling conflicts. * Act as a liaison between consultants and management, escalating any scheduling issues as needed. YOU? * Strong negotiation skills to coordinate appointments effectively. * Ability to multitask and prioritize tasks efficiently. * Proficient in problem-solving to address scheduling conflicts. * Excellent customer service skills to interact with clients professionally. * Geographical awareness to optimize travel routes. * Ability to maintain and build internal relationships with team members. If you're ready to take on a dynamic role where every day brings new challenges and opportunities, apply now to become our next Diary Planner! P967763CCINDMANJ
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Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add a Telephone Counsellor to their team. Our client offer the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector, to business partners, individual users, employees and their family members.The role requires high levels of professional standards whilst working in a digital environment, adhering to the company's core values and achieving daily goals. The counsellor will provide one off emotional support to individuals, conduct clinical assessments and sign post to specialised support services. The counsellor will support people to use the online health and wellbeing tools, including the company's online wellbeing platform. Job OverviewProviding emotional support and guidance via digital mediums to clients. Assisting with any general administration tasks and ensuring that you and fellow colleagues are providing appropriate emotional support, adhering to the BACP code of ethics. Day to day responsibilities as a Digital Counsellor: * To provide an efficient and effective digital counselling service to all service users. * To effectively answer queries and triage to determine the most appropriate type of support required, i.e. advice, counselling etc. * To demonstrate an ability to work with a variety of individuals and presenting issues, including those who are distressed. * To take accurate information and record on the Health Assured data base. * Demonstrate a thorough understanding of the Health Assured products available to a service user and understand what support is most appropriate for the individual's needs. i.e., Debt, Legal, Critical Illness etc. * Directing service users to the appropriate person and managing expectations at all times. i.e. Legal Department. * Respond to all web enquiries and tailor responses to meet individual requirements. * Provide "In the moment support" to service users via the live agent function. * To maintain a caseload of online CBT clients * Conduct full and robust clinical assessments in accordance to Health Assured's policy. * Effectively identify and manage risk in accordance with Health Assured's "Risk Policy". * To undertake training provided by Health Assured and to utilise appropriate skills within interactions, i.e. working with trauma, working with suicide, clinical assessment, safe guarding etc. Essential Skills and Competencies as a Digital Counsellor: * Minimum diploma level 4 in Counselling & minimum of 150 counselling hours * To be a member of the BACP * Relevant telephone experience * High level of computer literacy (MS Office, Word, Excel and PowerPoint) with outstanding written communication, motivational and engagement skills. * High level of organisational ability; ability to work to tight deadlines and targets Desirable skills and Competencies for a Digital Counsellor: * Accredited with the BACP or eligible for the accreditation process * EAP experience * Good communication and customer service skills * Experience of providing counselling through digital forms Employee Benefits:…
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Portfolio are proud to be exclusively representing an award-wining, Software provider based in the heart of Manchester, providing people solutions to over 100,000 business across the UK, Ireland, Canada, New Zealand, and Australia.Since their launch in 2015 they have branched out to more areas of HR and now provide services like employment law advice, expert health & safety support, a confidential employee wellbeing service and much more! They have over 200 people employed, and you will find them primarily in the office which boasts some of the best views you'll get of the city. They strongly believe that magic happens when talented people get together in a room, and their 4/1 hybrid approach has nurtured a tight-knit community. One where face-to-face interaction isn't a necessity, but a preference that drives collaborative spirit and creative solutions. What are they looking for?They're looking for someone to plan, design and carry out comprehensive research activities that help their teams deliver the right features and services to their customers. You'll collect and analyse data from many sources (both qualitative and quantitative) to make recommendations and improve the customer experience of their web and mobile apps. You'll be competent in collating, analysing, and presenting research findings in an engaging way, and produce actionable insights that shape the future of their digital customer experience. Skills and Experience: * 3+ years of experience in conducting user research for digital products. * Strong user research skills, proficient in both quantitative and qualitative methodologies. * Confident with web analytics tools (e.g. GA, PowerBI, Pendo, Hotjar). * Experience producing and analysing user journeys and flows to illustrate how customers interact with our products. * Experience with remote research and surveying platforms (e.g. Maze, SurveyMonkey). * Skilled in planning and managing participant recruitment, recommending appropriate tooling, maintaining research repositories etc. * Familiarity with design and collaboration tools (e.g. Figma, Figjam, Miro, Jira, Confluence). * Knowledge of A/B testing concepts and an openness to collaborate with CRO specialists. * Ability to coach and guide others in conducting effective user research and applying best practices. * Comfortable planning and facilitating engaging research workshops. * Ability to independently plan and design research strategies, translating research findings into actionable insights. Benefits: * 25 days holiday, increasing with length of service, plus a day off for your birthday. * £500 annual budget for every team member for training materials and supplies. * 2 conference days per year to attend relevant events to further your own development. * Enhanced sick pay and an Employee Assistance Program (EAP) scheme. * Health Shield scheme for additional health coverage. * Cycle to Work scheme. * Season ticket loan. * Profit Share scheme reflecting the company's success. * Free breakfast every Monday and office fruit to promote a healthy lifestyle. * Various retail discounts and perks. * Flexi-time options for better work-life balance. * Access to an on-site gym (coming soon).INDMANS
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The company My client is a leading well-being advisor and specialist. They take pride in offering the most comprehensive employee assistance programme available in today's market, dedicated to enhancing the wellbeing of employees. They provide clinical expertise and 24/7 support services to 13 million employees and their families across the UK and Ireland. The Role:As a Legal Advisor, you will be responsible for providing comprehensive and legally compliant advice to clients across various mediums, including telephone and email. Your role will involve addressing inquiries spanning a wide range of legal and financial matters while ensuring the emotional support needs of clients are met. Day to Day Responsibilities: * Provide timely legal and financial information to clients adhering to set SLAs and KPIs * Manage incoming calls efficiently, either resolving cases independently or distributing them among team members * Conduct research and engage in self-learning to enhance expertise in relevant areas * Handle diverse client issues with empathy, especially those in distress * Demonstrate a general understanding of legal and financial domains including but not limited to Family Law, Commercial Law, Criminal Law, and Consumer Law * Uphold a standard of excellent customer service in all interactions What You Bring to the Team: * Proficiency in various legal and financial matters * Capacity to prioritize tasks and work independently or collaboratively within a team * Strong verbal and written communication skills * Dedication to providing exceptional customer service and assisting individuals * Open-minded, enthusiastic, and non-judgmental approach * Comfortability with telephony and IT systems Shift Patterns: Week One - Monday: 9am - 5pmTuesday: 9am - 5pmWednesday: 1pm - 9pmThursday: 11am - 7pmFriday: 9am - 5pm Week Two - Monday: 9am - 5pmTuesday: 9am - 5pmWednesday: 1pm - 9pmThursday: 12pm - 8pmFriday: 9am - 5pm P46898CHR2INDMANJ
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Counselling Manager Greater Manchester
Permanent £32,000 - £37,000 Per Annum
Ref: P129997LS1R10 Group
Shift: Mon - Fri 9-5pm 4 days, one day 11.30am-7.30pmPortfolio are proud to be exclusively representing our client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add a Telephone Counsellor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public, and non-profit sector, to business partners, individual users, employees, and their family members.This is an exciting opportunity to support and coach a small team of 8 - 12 frontline counsellors, daily within a fast-paced environment. The role requires high levels of professional standards whilst working in a telephone environment, adhering to KPIs and SLAs. The Counselling Manager will focus on moving the team forward in always delivering a high-quality service. Job OverviewTo work alongside the EAP management team in coaching their teams to provide in the moment therapeutic support, championing in house interventions, whilst providing assistance and information on a wide range of counselling subjects. To monitor and manage daily goals, service level agreements and quality scoring, ensuring that all are working consistently and in line with organisational expectations. Day To Day Responsibilities as a Counselling Manager: * Overall responsibility for the day to day running of the EAP department and responsibility for daily efficiencies of team * To provide daily, weekly, monthly reports to the Head of Operations and Head of Counselling as required * Monitor, mentor and ensure counsellors are working in line with clinical governance and the daily goals set out within internal policies * Implement and maintain new daily goals based on data from workforce planning and ensure all team members are managed appropriately in line with performance management protocols * Take responsibility by ensuring all calls are being handled effectively and efficiently with no unnecessary delays * Ensure that call quality assessments are delivered on a daily and weekly basis using the quality scoring matrix and providing in the moment coaching and feedback * To identify areas of learning and amongst the team and ensure relevant training is provided * To support the counselling team on a day-to-day basis with risk and safeguarding debriefs as an when required and ensure team members are always following the Risk Guidance policy * To assist the investigation and outcome of complaints and liaise with clients and service managers regarding service issues * Ensure that call quality assessments are delivered on a daily and weekly basis using the quality scoring matrix and providing in the moment coaching and feedback * Increase the amount of availability for inbound calls amongst your team through active interventions and ensure team members are striving for maximum talk time and to achieve the organisational objective of flow out referrals at less than 5% * To support with recruitment and attend interviews when required * To hold fortnightly one-to-one meetings with individual team members * To…
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Contact Centre Manager Greater Manchester
Permanent £32,000 - £37,000 Per Annum
Ref: P129997LS1R9 Group
Shift: Mon - Fri 9-5pm 4 days, one day 11.30am-7.30pmPortfolio are proud to be exclusively representing our client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add a Telephone Counsellor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public, and non-profit sector, to business partners, individual users, employees, and their family members.This is an exciting opportunity to support and coach a small team of 8 - 12 frontline counsellors, daily within a fast-paced environment. The role requires high levels of professional standards whilst working in a telephone environment, adhering to KPIs and SLAs. The Counselling Manager will focus on moving the team forward in always delivering a high-quality service. Job OverviewTo work alongside the EAP management team in coaching their teams to provide in the moment therapeutic support, championing in house interventions, whilst providing assistance and information on a wide range of counselling subjects. To monitor and manage daily goals, service level agreements and quality scoring, ensuring that all are working consistently and in line with organisational expectations. Day To Day Responsibilities as a Counselling Manager: * Overall responsibility for the day to day running of the EAP department and responsibility for daily efficiencies of team * To provide daily, weekly, monthly reports to the Head of Operations and Head of Counselling as required * Monitor, mentor and ensure counsellors are working in line with clinical governance and the daily goals set out within internal policies * Implement and maintain new daily goals based on data from workforce planning and ensure all team members are managed appropriately in line with performance management protocols * Take responsibility by ensuring all calls are being handled effectively and efficiently with no unnecessary delays * Ensure that call quality assessments are delivered on a daily and weekly basis using the quality scoring matrix and providing in the moment coaching and feedback * To identify areas of learning and amongst the team and ensure relevant training is provided * To support the counselling team on a day-to-day basis with risk and safeguarding debriefs as an when required and ensure team members are always following the Risk Guidance policy * To assist the investigation and outcome of complaints and liaise with clients and service managers regarding service issues * Ensure that call quality assessments are delivered on a daily and weekly basis using the quality scoring matrix and providing in the moment coaching and feedback * Increase the amount of availability for inbound calls amongst your team through active interventions and ensure team members are striving for maximum talk time and to achieve the organisational objective of flow out referrals at less than 5% * To support with recruitment and attend interviews when required * To hold fortnightly one-to-one meetings with individual team members * To…