Ireland Jobs
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Wellbeing Counsellor€35,000-€40,000 Are you a qualified counsellor looking for a company that will invest in your development and career progression?Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Helpline Counsellor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector.This is a great opportunity to join the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation as an EAP Counsellor. Job OverviewProviding immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. The role also includes structured telephone/ video counselling clients - hour can be counted towards BACP accreditation. Day to Day Responsibilities: * Providing an efficient and effective telephone counselling service to all callers * Demonstrating an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk * Providing "In the moment support" to callers, adopting a Solution Focused approach and achieving a one call resolution Essential Skills and Competencies: * Minimum diploma level 4 in Counselling & minimum of 150 counselling hours * 12 months post qualification experience * Registered member of the BACP or equivalent (or COP booked) * Relevant telephone experience * High level of computer literacy (MS Office, Word, Excel and PowerPoint) * High level of organisational ability; ability to work to tight deadlines and targets * Good communication and customer service skills Desirable Skills and Competencies: * Accredited with the BACP or eligible for the accreditation process * EAP experience * Experience of working within a target driven environment Employee Benefits: * BACP (or equivalent) membership and accreditation paid for * BACP CBD Hub * Up to £70 per month for supervision * Monthly incentives such as weekends away! * 25 days' holiday, plus bank holidays, holidays increase after 2- and 5-years' service * Day off on your birthday * Cash plan for you (and your children, if any) * Contractual sick pay * Private medical insurance after 5 years' service * Pension Plan and Life Insurance * Pension plan contributions increase after 5- and 7-years' service * Holiday season bonus after 3 years' service * Profit share scheme * Season ticket loan scheme after 6 months and successful completion of probationary period * Cycle to work scheme after 6 months and successful completion of probationary period * Access to Employee Assistance Programme * Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this Fab Friday! * Company incentives, access to discount schemes * Discounted glasses/contact lenses prescription 47589LS2R16INDIRE
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Part-time Counsellor€35,000-€40,000 FTE Are you a qualified counsellor looking for a company that will invest in your development and career progression?Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Helpline Counsellor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector.This is a great opportunity to join the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation as an EAP Counsellor. Job OverviewProviding immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. The role also includes structured telephone/ video counselling clients - hour can be counted towards BACP accreditation. Day to Day Responsibilities: * Providing an efficient and effective telephone counselling service to all callers * Demonstrating an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk * Providing "In the moment support" to callers, adopting a Solution Focused approach and achieving a one call resolution Essential Skills and Competencies: * Minimum diploma level 4 in Counselling & minimum of 150 counselling hours * 12 months post qualification experience * Registered member of the BACP or equivalent (or COP booked) * Relevant telephone experience * High level of computer literacy (MS Office, Word, Excel and PowerPoint) * High level of organisational ability; ability to work to tight deadlines and targets * Good communication and customer service skills Desirable Skills and Competencies: * Accredited with the BACP or eligible for the accreditation process * EAP experience * Experience of working within a target driven environment Employee Benefits: * BACP (or equivalent) membership and accreditation paid for * BACP CBD Hub * Up to £70 per month for supervision * Monthly incentives such as weekends away! * 25 days' holiday, plus bank holidays, holidays increase after 2- and 5-years' service * Day off on your birthday * Cash plan for you (and your children, if any) * Contractual sick pay * Private medical insurance after 5 years' service * Pension Plan and Life Insurance * Pension plan contributions increase after 5- and 7-years' service * Holiday season bonus after 3 years' service * Profit share scheme * Season ticket loan scheme after 6 months and successful completion of probationary period * Cycle to work scheme after 6 months and successful completion of probationary period * Access to Employee Assistance Programme * Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this Fab Friday! * Company incentives, access to discount schemes * Discounted glasses/contact lenses prescription 47589LS2R18INDIRE
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An exciting opportunity has arrived to join a growing business in as a Health and Safety Advisor. This business is a global Health and Safety Consultancy, who is looking for a good communicator, resilient and driven individual to join them onsite five days a week in vibrant office in the City of Dublin. This is a permanent role that offers €40K + benefits. As H&S Advisor who will be responsible for providing H&S advice and documentation to clients, to actively own cases to resolution, building rapport and relationships with clients on each interaction. The ideal candidate will be highly organised with excellent attention to detail. You will need to have the ability to work under pressure and keep a level head whilst being able to use your initiative and follow instructions within a busy office environment. Membership of TechIOSH is desired. Responsibilities * The primary part of the role is providing call and email advice to our clients across multiple industries. * Have a strong knowledge and understanding of Health and Safety Legislation in the Republic of Ireland. * Attend to internal training and legal updates to ensure that advice provided is compliant. * To research information required to provide detailed health and safety guidance and technical support to clients. * Submit any relevant reports or other such associated documents in accordance with client demand and departmental protocols. * Advise and instruct clients in the use of Health and Safety Management systems and other relevant technical documents and online services. * Review client documentation and provide advice accordingly taking their internal terms and conditions into account. * Provide support to our sales team where a prospect may have a health & safety query. * To actively own cases to resolution, building rapport and relationships with clients on each interaction. * To log all advice accurately onto the bespoke internal system, taking ownership and responsibility for ongoing cases. * To liaise with external Enforcement Agencies on behalf of clients, when approved and requested by Senior Management. * To be flexible and adaptable in order to ensure the client's service is always of a high standard. * Carry out other tasks that are deemed necessary by the Management Team. * Assist the H&S Manager in the writing of Guidance Notes, Standard Phrases and Checklists. * To provide articles on key areas of health and safety for the company publications. * Participate in a training agreement in respect of achieving health and safety qualifications, and attending training outside of core hours, where required. * Ensure all company KPI's and targets are achieved. Benefits * 25 Holidays + Bank Holidays (Increases with service) * Profit Share Scheme * Incentives and bonus * Day off on your Birthday * Christmas Bonus after 3 years * Social Events Throughout Year * Contributory Pension Scheme * Private Health Insurance after 5 years If you take pride in delivering a high-quality service for clients, working in a fast-paced environment, have strong customer service and time management skills while…
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An exciting opportunity has arrived to join a growing business in as a Health and Safety Advisor. This business is a global Health and Safety Consultancy, who is looking for a good communicator, resilient and driven individual to join them onsite five days a week in vibrant office in the City of Dublin. This is a permanent role that offers €40K + benefits. As H&S Advisor who will be responsible for providing H&S advice and documentation to clients, to actively own cases to resolution, building rapport and relationships with clients on each interaction. The ideal candidate will be highly organised with excellent attention to detail. You will need to have the ability to work under pressure and keep a level head whilst being able to use your initiative and follow instructions within a busy office environment. Membership of TechIOSH is desired. Responsibilities * The primary part of the role is providing call and email advice to our clients across multiple industries. * Have a strong knowledge and understanding of Health and Safety Legislation in the Republic of Ireland. * Attend to internal training and legal updates to ensure that advice provided is compliant. * To research information required to provide detailed health and safety guidance and technical support to clients. * Submit any relevant reports or other such associated documents in accordance with client demand and departmental protocols. * Advise and instruct clients in the use of Health and Safety Management systems and other relevant technical documents and online services. * Review client documentation and provide advice accordingly taking their internal terms and conditions into account. * Provide support to our sales team where a prospect may have a health & safety query. * To actively own cases to resolution, building rapport and relationships with clients on each interaction. * To log all advice accurately onto the bespoke internal system, taking ownership and responsibility for ongoing cases. * To liaise with external Enforcement Agencies on behalf of clients, when approved and requested by Senior Management. * To be flexible and adaptable in order to ensure the client's service is always of a high standard. * Carry out other tasks that are deemed necessary by the Management Team. * Assist the H&S Manager in the writing of Guidance Notes, Standard Phrases and Checklists. * To provide articles on key areas of health and safety for the company publications. * Participate in a training agreement in respect of achieving health and safety qualifications, and attending training outside of core hours, where required. * Ensure all company KPI's and targets are achieved. Benefits * 25 Holidays + Bank Holidays (Increases with service) * Profit Share Scheme * Incentives and bonus * Day off on your Birthday * Christmas Bonus after 3 years * Social Events Throughout Year * Contributory Pension Scheme * Private Health Insurance after 5 years If you take pride in delivering a high-quality service for clients, working in a fast-paced environment, have strong customer service and time management skills while…
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An exciting opportunity has risen to join a growing business in a newly formed HR & Employment Law Adviser - Sales Support role. This business is an award-winning HR software support services with a global footprint, and is looking for a good communicator, resilient and driven individual to join them onsite five days a week in vibrant office in Dublin. You will have a strong HR Background, with previous experience supporting business owners and providing pragmatic and commercial solutions to promote the wider business service to drive sales. This is a permanent role that offers £35K + benefits. The role requires you to work in a team providing legally compliant HR advice and solutions to prospective clients during sales meetings by online video, alongside our Business Development Managers. You will advise on all aspects of HR and Employment Law to support the business needs of the individual prospect, whilst highlighting any commercial options that are likely to assist them once they become a client. You will also support our Sales and Marketing endeavours with advice and content support via telephone and email. Day-to-day responsibilities * Participate in sales meetings with our BDMs via video or telephone, and support with any HR advice required as part of the process before, during and post appointment. * Provide initial HR guidance on any live issues the prospect may have, to showcase & demonstrate the value of the service and expertise which is provided to clients of Bright HR and emphasise the value of any additional support. * Maintain the most up to date knowledge of HR and Employment Law best practice. * Develop positive working relationships and maintain proactive contact with Business Development Managers and Business Sales Consultant's in relation to prospective clients * Log all advice accurately onto the bespoke internal system, taking ownership and responsibility for handing over cases to our Advisory Team. * Review client documentation and provide advice accordingly taking their applicable internal terms and conditions into account in each case and offering critique support. * Participate and deliver Company internal training and legal updates to ensure that advice provided is always best in class and compliant. * Conduct weekly Employment Law knowledge booster sessions with the Business Development Manager Team and Business Support Consultants to enhance the knowledge across the team. * Undertake daily 1-1 coaching sessions with the Business Sales Consultants to assist them with building a need for the services the clients can offer. * Host regular employment law webinar sessions for prospect clients demonstrating the need for the client's services.This role is the perfect opportunity for an ambitious individual who wants to be rewarded for success, who has a strong HR background, Pride in delivering a high-quality service and genuine desire both to resolve issues for clients by providing efficient, pragmatic, commercial solutions, and to promote the wider Bright service to help drive sales. Your can-do attitude and ability to work in a fast-paced environment will drive your success. Benefits * Uncapped monthly commission. *…
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An exciting opportunity has risen to join a growing business in a newly formed HR & Employment Law Adviser - Sales Support role. This business is an award-winning HR software support services with a global footprint, and is looking for a good communicator, resilient and driven individual to join them onsite five days a week in vibrant office in Dublin. You will have a strong HR Background, with previous experience supporting business owners and providing pragmatic and commercial solutions to promote the wider business service to drive sales. This is a permanent role that offers £35K + benefits. The role requires you to work in a team providing legally compliant HR advice and solutions to prospective clients during sales meetings by online video, alongside our Business Development Managers. You will advise on all aspects of HR and Employment Law to support the business needs of the individual prospect, whilst highlighting any commercial options that are likely to assist them once they become a client. You will also support our Sales and Marketing endeavours with advice and content support via telephone and email. Day-to-day responsibilities * Participate in sales meetings with our BDMs via video or telephone, and support with any HR advice required as part of the process before, during and post appointment. * Provide initial HR guidance on any live issues the prospect may have, to showcase & demonstrate the value of the service and expertise which is provided to clients of Bright HR and emphasise the value of any additional support. * Maintain the most up to date knowledge of HR and Employment Law best practice. * Develop positive working relationships and maintain proactive contact with Business Development Managers and Business Sales Consultant's in relation to prospective clients * Log all advice accurately onto the bespoke internal system, taking ownership and responsibility for handing over cases to our Advisory Team. * Review client documentation and provide advice accordingly taking their applicable internal terms and conditions into account in each case and offering critique support. * Participate and deliver Company internal training and legal updates to ensure that advice provided is always best in class and compliant. * Conduct weekly Employment Law knowledge booster sessions with the Business Development Manager Team and Business Support Consultants to enhance the knowledge across the team. * Undertake daily 1-1 coaching sessions with the Business Sales Consultants to assist them with building a need for the services the clients can offer. * Host regular employment law webinar sessions for prospect clients demonstrating the need for the client's services.This role is the perfect opportunity for an ambitious individual who wants to be rewarded for success, who has a strong HR background, Pride in delivering a high-quality service and genuine desire both to resolve issues for clients by providing efficient, pragmatic, commercial solutions, and to promote the wider Bright service to help drive sales. Your can-do attitude and ability to work in a fast-paced environment will drive your success. Benefits * Uncapped monthly commission. *…
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An exciting opportunity has risen to join a growing business in a newly formed HR & Employment Law Adviser - Sales Support role. This business is an award-winning HR software support services with a global footprint, and is looking for a good communicator, resilient and driven individual to join them onsite five days a week in vibrant office in Dublin. You will have a strong HR Background, with previous experience supporting business owners and providing pragmatic and commercial solutions to promote the wider business service to drive sales. This is a permanent role that offers £35K + benefits. The role requires you to work in a team providing legally compliant HR advice and solutions to prospective clients during sales meetings by online video, alongside our Business Development Managers. You will advise on all aspects of HR and Employment Law to support the business needs of the individual prospect, whilst highlighting any commercial options that are likely to assist them once they become a client. You will also support our Sales and Marketing endeavours with advice and content support via telephone and email. Day-to-day responsibilities * Participate in sales meetings with our BDMs via video or telephone, and support with any HR advice required as part of the process before, during and post appointment. * Provide initial HR guidance on any live issues the prospect may have, to showcase & demonstrate the value of the service and expertise which is provided to clients of Bright HR and emphasise the value of any additional support. * Maintain the most up to date knowledge of HR and Employment Law best practice. * Develop positive working relationships and maintain proactive contact with Business Development Managers and Business Sales Consultant's in relation to prospective clients * Log all advice accurately onto the bespoke internal system, taking ownership and responsibility for handing over cases to our Advisory Team. * Review client documentation and provide advice accordingly taking their applicable internal terms and conditions into account in each case and offering critique support. * Participate and deliver Company internal training and legal updates to ensure that advice provided is always best in class and compliant. * Conduct weekly Employment Law knowledge booster sessions with the Business Development Manager Team and Business Support Consultants to enhance the knowledge across the team. * Undertake daily 1-1 coaching sessions with the Business Sales Consultants to assist them with building a need for the services the clients can offer. * Host regular employment law webinar sessions for prospect clients demonstrating the need for the client's services.This role is the perfect opportunity for an ambitious individual who wants to be rewarded for success, who has a strong HR background, Pride in delivering a high-quality service and genuine desire both to resolve issues for clients by providing efficient, pragmatic, commercial solutions, and to promote the wider Bright service to help drive sales. Your can-do attitude and ability to work in a fast-paced environment will drive your success. Benefits * Uncapped monthly commission. *…
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An exciting opportunity has risen to join a growing business in a newly formed HR & Employment Law Adviser - Sales Support role. This business is an award-winning HR software support services with a global footprint, and is looking for a good communicator, resilient and driven individual to join them onsite five days a week in vibrant office in Dublin. You will have a strong HR Background, with previous experience supporting business owners and providing pragmatic and commercial solutions to promote the wider business service to drive sales. This is a permanent role that offers £35K + benefits. The role requires you to work in a team providing legally compliant HR advice and solutions to prospective clients during sales meetings by online video, alongside our Business Development Managers. You will advise on all aspects of HR and Employment Law to support the business needs of the individual prospect, whilst highlighting any commercial options that are likely to assist them once they become a client. You will also support our Sales and Marketing endeavours with advice and content support via telephone and email. Day-to-day responsibilities * Participate in sales meetings with our BDMs via video or telephone, and support with any HR advice required as part of the process before, during and post appointment. * Provide initial HR guidance on any live issues the prospect may have, to showcase & demonstrate the value of the service and expertise which is provided to clients of Bright HR and emphasise the value of any additional support. * Maintain the most up to date knowledge of HR and Employment Law best practice. * Develop positive working relationships and maintain proactive contact with Business Development Managers and Business Sales Consultant's in relation to prospective clients * Log all advice accurately onto the bespoke internal system, taking ownership and responsibility for handing over cases to our Advisory Team. * Review client documentation and provide advice accordingly taking their applicable internal terms and conditions into account in each case and offering critique support. * Participate and deliver Company internal training and legal updates to ensure that advice provided is always best in class and compliant. * Conduct weekly Employment Law knowledge booster sessions with the Business Development Manager Team and Business Support Consultants to enhance the knowledge across the team. * Undertake daily 1-1 coaching sessions with the Business Sales Consultants to assist them with building a need for the services the clients can offer. * Host regular employment law webinar sessions for prospect clients demonstrating the need for the client's services.This role is the perfect opportunity for an ambitious individual who wants to be rewarded for success, who has a strong HR background, Pride in delivering a high-quality service and genuine desire both to resolve issues for clients by providing efficient, pragmatic, commercial solutions, and to promote the wider Bright service to help drive sales. Your can-do attitude and ability to work in a fast-paced environment will drive your success. Benefits * Uncapped monthly commission. *…
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Telephone Counsellor, DublinAn exciting opportunity has arisen to join a growing business in a newly formed Telephone Counsellor role. This business is a leading EAP and OH provider, who is looking for a good communicator, resilient and driven individual to join them onsite five days a week in vibrant office in the City of Dublin. This is a permanent role that offers €35K-€40K + benefits. You will provide immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. You will complete risk assessments and work in line with the BACP code of ethics - ensuring the highest level of service and support is provided to callers. The role may also include allocated time for structured video counselling - this time can be counted towards BACP accreditation. Key Responsibilities * To provide an efficient and effective telephone counselling service to all callers * To answer all calls within 8 seconds and clinically assess service users to determine the most appropriate type of support required; demonstrating a thorough understanding of the companies products e.g. counselling support, legal advice, medical helpline, etc * Directing service users to the appropriate person and managing expectations at all times. i.e. Legal Department * To demonstrate an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk * Understand and embrace a "Solution Focused Philosophy" in order to help a service user achieve an outcome in the shortest space of time possible * To take accurate information and record on the companies database * To effectively identify and manage risk in accordance with the company's "Risk Guidance Policy" * To act as online CBT mentor * To undertake training provided by the company and to utilise appropriate skills within calls, i.e. working with trauma, working with suicide, clinical assessment, safeguarding etc * Work to and exceed individual and team goals as per the quality framework * Personally ensure all call backs and queues are efficiently managed and ensure individual actions do not impact upon the availability of the service * Effectively manage personal inbox and ensure zero inbox policy, responding to all client emails and queries within agreed service level agreement * Aim to complete any outbound calls within agreed service level agreements * Demonstrate the ability to always provide excellent customer service What You Bring * Minimum diploma level 4 in Counselling & minimum of 150 counselling hours * 12 months post qualification experience * To be a registered member of the BACP or equivalent * High level of computer literacy including telephony and CRM systems * Be able to work towards deadlines and demonstrate the ability to multitask * Great communication and customer service skills * Relevant experience of working with safeguarding concerns and suicidal ideationYou will bring your can-do attitude, resilience, adaptability to a fast pace demanding environment and high level of integrity to lead a successful path in this role. The company offers 25 days holiday…