Group In Leicestershire Jobs
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Calling all HR professionals and employment enthusiasts! - 12th August start date - 6-8 week training induction Join an award-winning, dynamic consultancy at the forefront of HR, Employment Law, and Health & Safety. Brace yourself for an exhilarating journey as we dive headfirst into an array of innovative projects! If you thrive on adrenaline-pumping challenges and want to be part of a vibrant, expanding team, this is your golden ticket!If you thrive in a challenging environment and seek to contribute to a growing, vibrant team, this is an exceptional opportunity.Portfolio are proud to be exclusively representing one of the UK's longest leading professional service providers for HR, Tax, Health and Safety and Reward. We are looking for experienced HR Advisors to join a vibrant, award-wining, fast growing organisation, who have incredible growth plans and are part of a Global Group.In the role, the successful candidate will give professional HR and Employment Law advice and excellent service to clients across Great Britain and Northern Ireland. Teamwork is important to ensure the advice provided to clients, via telephone and email, is legally compliant and meets the specific needs of the clients' business. In some cases, it may be required to highlight options that are non-compliant and therefore ensure the client is fully aware of the risks of there options.The successful candidate will be given a high level of training, with opportunities to progress and work their way into senior positions. The HR Advisor will also be responsible for: * Supporting clients with legally compliant advice and a personal touch * Guiding clients with all employment law/HR enquiries received * Providing options and being revolutionary with your ideas! * Take ownership and responsibility of cases to resolution * Building rapport and relationships with clients on each interaction * Putting the client first by responding within contractual SLA's * Recording advice accurately against the appropriate cases on the relevant databases * Supporting with advice on documentation and information implementation * Supporting clients in drafting 'ad-hoc' letters where appropriate * Attending legal briefings and internal company training to ensure that advice provided is compliant with our services * Being responsible for your own self-study and being current with changes in legislation and best practice Benefits * Continuous development from Day 1 * 25 Days Holiday + 8 Bank holidays (increases to 28 with service) * Your birthday off - how will you celebrate? * Regular updates on Employment Law so you're always up to date * Competitive salary framework reviewed twice annually * Free EAP for those days when we all need someone to talk to * Private medical with BUPA (with length of service) * Social Committee to arrange fun events * Department budget for a quarterly day out * A senior team that listens to and responds to team feedback * Career Pathways to develop your skills and support your progression through the business P47171LSR2INDHIN
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Weekend Overnight HR Advisor Leicestershire
Permanent £30,000 - £35,000 Per Annum
Ref: P47171LSR2 Group
Calling all HR professionals and employment enthusiasts!Starting 12th August - remote position but must be able to attend Hinckley office for 6-8 weeks training Monday - Friday Join an award-winning, dynamic consultancy at the forefront of HR, Employment Law, and Health & Safety. Brace yourself for an exhilarating journey as we dive headfirst into an array of innovative projects! If you thrive on adrenaline-pumping challenges and want to be part of a vibrant, expanding team, this is your golden ticket!If you thrive in a challenging environment and seek to contribute to a growing, vibrant team, this is an exceptional opportunity.Portfolio are proud to be exclusively representing one of the UK's longest leading professional service providers for HR, Tax, Health and Safety and Reward. We are looking for experienced HR Advisors to join a vibrant, award-wining, fast growing organisation, who have incredible growth plans and are part of a Global Group.In the role, the successful candidate will give professional HR and Employment Law advice and excellent service to clients across Great Britain and Northern Ireland. Teamwork is important to ensure the advice provided to clients, via telephone and email, is legally compliant and meets the specific needs of the clients' business. In some cases, it may be required to highlight options that are non-compliant and therefore ensure the client is fully aware of the risks of there options.The successful candidate will be given a high level of training, with opportunities to progress and work their way into senior positions. Shift Hours: 7:00am-19:00pm or 7:00am - 20:00pm Saturday and Sunday The HR Advisor will also be responsible for: * Supporting clients with legally compliant advice and a personal touch * Guiding clients with all employment law/HR enquiries received * Providing options and being revolutionary with your ideas! * Take ownership and responsibility of cases to resolution * Building rapport and relationships with clients on each interaction * Putting the client first by responding within contractual SLA's * Recording advice accurately against the appropriate cases on the relevant databases * Supporting with advice on documentation and information implementation * Supporting clients in drafting 'ad-hoc' letters where appropriate * Attending legal briefings and internal company training to ensure that advice provided is compliant with our services * Being responsible for your own self-study and being current with changes in legislation and best practice Benefits * Continuous development from Day 1 * 25 Days Holiday + 8 Bank holidays (increases to 28 with service) * Your birthday off - how will you celebrate? * Regular updates on Employment Law so you're always up to date * Competitive salary framework reviewed twice annually * Free EAP for those days when we all need someone to talk to * Private medical with BUPA (with length of service) * Social Committee to arrange fun events * Department budget for a quarterly day out * A senior team that listens to and responds to team feedback * Career Pathways to develop your skills and support your progression through the…
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Are you passionate about supporting individuals in their mental health journey? Do you thrive in providing empathetic and effective counselling services? We have an exciting opportunity for counsellors to join an award-winning client based in Manchester!As a counsellor, you will play a crucial role in providing confidential counselling services to employees facing personal or work-related challenges. Your expertise will contribute to enhancing employee well-being and organizational productivity!If you're dedicated to making a positive impact through counselling and possess the skills to empower individuals to overcome obstacles, we want to hear from you. apply now to be a part of a dynamic team of counsellors!! * Are you a BACP registered member? * Have you completed 100 hours or more? * Have you got a degree in counselling or a level 4 diploma? The OpportunityThis is a once in a career opportunity for an exceptional counselling professional to join a truly Service Led business, the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation, With an unrivalled track record of incredibly strong year on year growth of its subscription model business, My client support over 70,000 organisations and 13 million lives across the UK & Ireland. Part of a Global Business Group, with 14 operating companies and a group turnover of circa £400m, there is substantial financial backing for further expansion, including acquisition and international development. This represents an unparalleled career advancement opportunity for the exceptional individual. My client has been recognised as The North West's Top 100 Best Companies to work for and Top 10 Best Companies to Work for In the Health & Social Care. The RoleYou will provide immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. You will complete risk assessments and work in line with the BACP code of ethics - ensuring the highest level of service and support is provided to callers. The role may also include allocated time for structured video counselling - this time can be counted towards BACP accreditation. Day To Day Responsibilities * To provide an efficient and effective telephone counselling service to all callers * To answer all calls within 8 seconds and triage to determine the most appropriate type of support required; demonstrating a thorough understanding of the company's products e.g. counselling support, legal advice, medical helpline, etc. * To demonstrate an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk. * Provide "in the moment support" to callers, adopting a Solution Focused approach and achieving a one call resolution. * To take accurate information and record on the company's data base * Conduct full and robust clinical assessments in accordance with the company's procedures, ensuring the most clinically appropriate support is identified. * To effectively identify and manage risk in accordance with companies "Risk Guidance Policy". * To undertake training provided by the company and to utilise appropriate skills within calls, i.e. working with…
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Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Helpline Counsellor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector.This is a great opportunity to join the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation as an EAP Counsellor. Job OverviewProviding immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. The Wellbeing Practitioner will complete risk assessments and work in line with the BACP code of ethics - ensuring the highest level of service and support is provided to callers. The role also includes an allocated day of structured telephone/ video counselling clients - hour can be counted towards BACP accreditation. Day to Day Responsibilities: * Providing an efficient and effective telephone counselling service to all callers * Demonstrating an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk * Providing "In the moment support" to callers, adopting a Solution Focused approach and achieving a one call resolution * Taking accurate information and record on the companies data base * Working to and exceed individual and team goals as per the KPI framework * Personally, ensure all call backs and queues are efficiently managed and ensure individual actions do not impact upon the availability of the service * Maintaining an active caseload of STC/ Video clients, including online CBT and Power to * Recover clients - up to 6 clients on an allocated day * Demonstrate the ability to provide excellent customer service at all times Essential Skills and Competencies: * Minimum diploma level 4 in Counselling & minimum of 100 counselling hours * To be a registered member of the BACP or equivalent * Relevant telephone experience * High level of computer literacy (MS Office, Word, Excel and PowerPoint) * High level of organisational ability; ability to work to tight deadlines and targets * Good communication and customer service skills Desirable Skills and Competencies: * Accredited with the BACP or eligible for the accreditation process * EAP experience * Experience of working within a target driven environment Employee Benefits: * BACP (or equivalent) membership and accreditation paid for * BACP CBD Hub * Up to £60 per month for supervision * Inhouse supervision * Monthly incentives such as weekends away! * Supervision * 25 Days Holiday + Bank Holidays (plus an additional 2 days after 2 years service) * Birthday Off/Mental Health Day * Profit Share Scheme * Perkbox (staff discount scheme) * Christmas bonus after 3 years of service * Contributory Pension Scheme * Fab Fridays- dress down & free treats * Allied Pride Network * Social events throughout the…
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Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Helpline Counsellor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector.This is a great opportunity to join the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation as an EAP Counsellor. Job OverviewProviding immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. The Wellbeing Practitioner will complete risk assessments and work in line with the BACP code of ethics - ensuring the highest level of service and support is provided to callers. The role also includes an allocated day of structured telephone/ video counselling clients - hour can be counted towards BACP accreditation. Day to Day Responsibilities: * Providing an efficient and effective telephone counselling service to all callers * Demonstrating an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk * Providing "In the moment support" to callers, adopting a Solution Focused approach and achieving a one call resolution * Taking accurate information and record on the companies data base * Working to and exceed individual and team goals as per the KPI framework * Personally, ensure all call backs and queues are efficiently managed and ensure individual actions do not impact upon the availability of the service * Maintaining an active caseload of STC/ Video clients, including online CBT and Power to * Recover clients - up to 6 clients on an allocated day * Demonstrate the ability to provide excellent customer service at all times Essential Skills and Competencies: * Minimum diploma level 4 in Counselling & minimum of 100 counselling hours * To be a registered member of the BACP or equivalent * Relevant telephone experience * High level of computer literacy (MS Office, Word, Excel and PowerPoint) * High level of organisational ability; ability to work to tight deadlines and targets * Good communication and customer service skills Desirable Skills and Competencies: * Accredited with the BACP or eligible for the accreditation process * EAP experience * Experience of working within a target driven environment Employee Benefits: * BACP (or equivalent) membership and accreditation paid for * BACP CBD Hub * Up to £60 per month for supervision * Inhouse supervision * Monthly incentives such as weekends away! * Supervision * 25 Days Holiday + Bank Holidays (plus an additional 2 days after 2 years service) * Birthday Off/Mental Health Day * Profit Share Scheme * Perkbox (staff discount scheme) * Christmas bonus after 3 years of service * Contributory Pension Scheme * Fab Fridays- dress down & free treats * Allied Pride Network * Social events throughout the…
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Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Helpline Counsellor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector.This is a great opportunity to join the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation as an EAP Counsellor. Job OverviewProviding immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. The Wellbeing Practitioner will complete risk assessments and work in line with the BACP code of ethics - ensuring the highest level of service and support is provided to callers. The role also includes an allocated day of structured telephone/ video counselling clients - hour can be counted towards BACP accreditation. Day to Day Responsibilities: * Providing an efficient and effective telephone counselling service to all callers * Demonstrating an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk * Providing "In the moment support" to callers, adopting a Solution Focused approach and achieving a one call resolution * Taking accurate information and record on the companies data base * Working to and exceed individual and team goals as per the KPI framework * Personally, ensure all call backs and queues are efficiently managed and ensure individual actions do not impact upon the availability of the service * Maintaining an active caseload of STC/ Video clients, including online CBT and Power to * Recover clients - up to 6 clients on an allocated day * Demonstrate the ability to provide excellent customer service at all times Essential Skills and Competencies: * Minimum diploma level 4 in Counselling & minimum of 100 counselling hours * To be a registered member of the BACP or equivalent * Relevant telephone experience * High level of computer literacy (MS Office, Word, Excel and PowerPoint) * High level of organisational ability; ability to work to tight deadlines and targets * Good communication and customer service skills Desirable Skills and Competencies: * Accredited with the BACP or eligible for the accreditation process * EAP experience * Experience of working within a target driven environment Employee Benefits: * BACP (or equivalent) membership and accreditation paid for * BACP CBD Hub * Up to £60 per month for supervision * Inhouse supervision * Monthly incentives such as weekends away! * Supervision * 25 Days Holiday + Bank Holidays (plus an additional 2 days after 2 years service) * Birthday Off/Mental Health Day * Profit Share Scheme * Perkbox (staff discount scheme) * Christmas bonus after 3 years of service * Contributory Pension Scheme * Fab Fridays- dress down & free treats * Allied Pride Network * Social events throughout the…
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We're looking for a brilliant Senior Content Executive to transform complex ideas into compelling content!If you're a wordsmith who knows how to turn technical pieces into engaging and clear copy, this could be the perfect opportunity for you.As a Senior Content Executive, you'll have the chance to make a real impact. Whether you're crafting eye-catching email campaigns, writing engaging landing pages, or developing engaging scripts for our videos and podcasts, your creativity will be at the forefront of everything!You'll be reporting directly to the Digital Marketing Manager, but you'll also be collaborating with various teams across the business. This role demands creativity, curiosity, and the ability to juggle multiple projects in a fast-paced environment. If you're ready to bring your passion for words and storytelling to the table, we want to meet you! Day to Day * Write engaging copy for email marketing, landing pages, PPC ads, newsletters, video and audio scripts, and more. * Dive deep into technical employment law and health & safety topics to create easy-to-understand and relevant content. * Work closely with stakeholders across the company to refine our tone of voice and contribute to our overall business development strategy. * Ensure that all content is delivered to brief, on time, and at the highest quality standards. * Keep tabs on competitor activity, customer behavior, and industry trends to continually improve your work. You? * At least two years of professional copywriting experience, with a track record of success in lead generation and sales. * Demonstrable understanding of copywriting best practices, creativity, enthusiasm, and excellent organization and time management skills. * While you can work independently, you thrive in collaborative environments and can influence stakeholders at all levels. * An understanding of usability, conversion, and commercial awareness. If you're ready to join a dynamic, entrepreneurial team that values creativity and collaboration, we'd love to hear from you! 47360CCINDHIN
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Work as part of the operational support and demand team to ensure teams are correctly resourced, including short notice cover, highlighting concerns to Managers, handling client calls (including setting call-backs) and providing accurate reporting on a daily and weekly basis. This role requires you in the office Monday - Friday, 8:45am to 5:15pm. While everyday day will offer a different challenge your core responsibilities will be to: * Assist with the availability of Advisors using the telecommunication application to review individual codes. * Maintain an abandon call rate of below 0.80% and an SLA target of above 99%. * Maintain service metrics by ensuring work is queued and assigned correctly. * Assist the Leadership team with daily, weekly, monthly, and quarterly reporting. * Ensure annual leave is agreed within the departmental cap. * Take inbound calls to reduce the over-flow and abandon rate for the team. * Listen to the customers' needs and set call-backs within a timeline. * Set the expectation for Super Service by letting the client know timeframes. A solid customer service background with help you thrive in this role, alongside: * Excellent organisational and decision-making skills. * Excellent working knowledge of Microsoft office suite. * Ability to thrive in a fast-paced environment. * Highly customer service oriented with a focus on service delivery. * Positive individual with great communication skills at all levels. * Ability to deal with detail, be methodical, analytical, and accurate. * Being a Team player with a can-do attitude. 47352CHINDHIN
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Customer Service Advisor Leicestershire
Permanent £22,000 - £24,000 Per Annum
Ref: P971139LSR8 Group
Are you an experienced Customer Service professional looking to join a company where you can build a career, and will invest in your development?The Portfolio Group have a phenomenal opportunity on the table.. we are looking for a talented Customer Service Advisor to join a vibrant company with incredible growth plans who have won many awards such as the 'Feefo Platinum trusted service award 2021'. We are currently supporting one of the UKs longest leading information resource business for HR, Tax & Accounting Professionals. Part of a Global Group that have a multimillion-pound turnover year on year that keeps on growing.As a Customer Service Advisor you will focus on managing existing clients, being the first point of contact for any queries or concerns. You will deliver world class care exceeding clients' experctations by providing fast client focused solutions. Day-to-Day Responsibilities as an Customer Service Advisor: * Contacting clients to welcome them to the business and booking their initial appointments with consultants * Maintenance of client profile including additional sites, changes in employee information where appropriate. * Receiving client and consultant telephone calls and resolving queries and service issues * Ensuring all new business is accurately added to the spreadsheet and called within 1 hour of receiving * Ensuring that all client service issues whether verbal or written are acknowledged in line with the complaints procedure. * Liasing with the new business resolution specialist to handle new business intent to cancels quickly and effectively What you Bring to the Team * A "can-do" attitude, a thirst for knowledge and the ability to communicate knowledge effectively within the team. * Ability to work in a fast paced environment. * Strong time management skills. Benefits * 25 Holidays + Bank Holidays * Day off on your Birthday * PerkBox Discounts * Social Events Throughout Year * Contributory Pension Scheme * Private Health Insurance after 5 years P971139LSR8INDHIN