Group In Greater Manchester Jobs
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Employee Relations Advisor Greater Manchester
Permanent £28,000 - £35,000 Per Annum
Ref: 967480BGR2 Group
Portfolio are proud to be exclusively representing an award-wining, Software provider based in the heart of Manchester, providing people solutions to over 50,000 clients worldwide.We are looking for a highly motivated, passionate HR professional who would be responsible for providing Employment Law advice and support to the organisations current clients and prospective clients, throughout different sectors across the UK, with the aim to provide high quality advice and engage clients with their product delivery. The role will require you to work within a team, providing legally compliant solutions to clients by telephone in all aspects of HR and Employment Law in order to support the business needs of the individual clients whilst highlighting any commercial options that are non-compliant and the risks these present. Key Responsibilities as a Employee Relations Advisor: * To ensure that personal knowledge of HR and Employment Law is continually updated. * To actively own and lead cases to resolution, building rapport and relationships with clients on each interaction. * To proactively call and advise clients using "insights" gained from data on Bright. * To log all advice accurately onto the bespoke internal system, taking ownership and responsibility for ongoing cases. * To provide clients with bespoke supporting information/documentation to assist them to implement the solutions provided. * To review client documentation and provide advice accordingly taking their applicable internal terms and conditions into account in each case. * To carry out other tasks that are deemed necessary by the Management Team. * To offer the clients options regarding utilisation of other products and services we provide and make such introductions accordingly. * To build relationships with BDMs in order to increase trust and use of the service. * To record contacts with BDMs to aid reporting to Management. * To achieve the standards set within the performance framework to support all BDMs generate deals by answering incoming enquiries showcasing the service with a commercial edge, without resolving the matter fully. * To present internal training/buzz sessions and external webinars. * To represent the Bright brands to other areas of the business via presentations or meeting presence where required. * To actively seek and encourage client feedback by various methods and to promote and improve Bright's online reputation. * To undertake project work when required. * To attend other sites where required. What we're looking for: * A positive attitude and approach to the role, a thirst for knowledge and the ability to communicate knowledge to the team effectively. * Ability and desire to work in a fast paced environment. * Strong time management skills and ability to prioritise workload. * A dynamic and flexible approach, with the ability to work under pressure. * Pride in delivering a high quality service and genuine desire to own, lead and resolve issues for clients by providing efficient, pragmatic solutions. * A HR/ CIPD qualification or equivalent experience working within HR.Benefits * 25 days' holiday, plus bank holidays. * Day off on your birthday. * Perkbox discounts. * Holidays…
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Join my clients dynamic digital marketing team as a PPC Team Lead, where you'll spearhead the management, optimization, and growth of multiple PPC accounts!We're seeking a creative, analytical, and highly organized individual to drive strategic planning and lead generation efforts! Day-to-Day * Manage and optimize PPC accounts across Google and Microsoft networks. * Strategically plan for growth and cost efficiency improvements. * Integrate paid channels, including social media and programmatic advertising. * Continuously test and optimize to enhance account performance. * Produce and present insightful reports to internal stakeholders. * Collaborate effectively within the PPC and wider digital team. * Mentor team members to elevate performance standards. * Monitor bid management to identify trends and opportunities. YOU? * PPC campaign management experience with large budgets. * Proficiency in Excel, Data Studio, and Google Analytics. * Passion for data analysis and data-driven decision-making. * Up-to-date knowledge of industry standards and technologies. * Ability to develop long-term strategies while maintaining hands-on execution. * Familiarity with multiple biddable media platforms. If you thrive on problem-solving, enjoy challenges, and are driven by continuous learning, you'll excel here. With endless opportunities for growth and development, you'll make a real difference while being part of our ambitious, expanding family-run business! INDMANSP970164CC
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Occupational Health Advisor Greater Manchester
Permanent £40,000 - £42,000 Per Annum
Ref: P966637LS2R10 Group
Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Occupational Health Advisor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector, to business partners, individual users, employees and their family members.The Occupational Health Advisor (OHA) provide professional medical advice to employers and employees about health and work issues and ensuring integration with business practices. To provide expert commercially focused advice with a high level of focus on service delivery and customer satisfaction. A requirement of the role may also involve work outside of the organisation with key existing and potential clients and continue to support our client base whilst maintaining the profile and reputation of the organisation.To produce Occupational Health (OH) reports that meet service level standards, quality audit criteria and individual key performance indicators (KPIs) of 5 OH consultations per working day for a fully qualified OHA. Full details of KPIs will be provided separately. The report must answer all the questions requested by the client on the management referral form, provide a clinical opinion, advice and recommendations on which the referring manager can progress the case forward accordingly. Day to Day Responsibilities: * Able to assess an employee's functionality and produce a quality report within the allocated timeframe. * To provide advice/support to employers on complex matters which facilitate an employee's rehabilitation back to work after a period of sick leave. * To ensure the Occupational Health service delivery and co-ordination of administration processes, are implemented accordingly. * Ensure operational efficiency of the Occupational Health function by completing the full range of services: medical information calls, management referrals, Peninsula Business Services advice calls, ad hoc advice calls, Work Health Assessment questionnaire reviews, follow up calls, report triage that have been allocated to you. * Assist where required with potential new business and Relationship Management requirements where a clinical input is required. * To attend client meetings, which may involve UK travel, accompanying the Relationship Managers as required. * The ability to build good working relationships to ensure that we maintain an excellent reputation within the Occupational Health field. * Responding to client queries in a timely manner with the overall aim of achieving a satisfactory solution or clarification where required - Complete work within the relevant service level agreement (SLA). * Attendance at Occupational Health team meetings as required, which will include taking part in presentations to ensure that current information and knowledge is shared with your team members to support continued professional development. * Able to demonstrate a high level of accuracy and attention to detail, with all written work and entry on to the CRM system so accurate records are maintained at all times. * Adhere to ISO approved policies and procedures to…
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Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Helpline Counsellor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector.This is a great opportunity to join the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation as an EAP Counsellor. Job OverviewProviding immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. The Wellbeing Practitioner will complete risk assessments and work in line with the BACP code of ethics - ensuring the highest level of service and support is provided to callers. The role also includes an allocated day of structured telephone/ video counselling clients - hour can be counted towards BACP accreditation. Day to Day Responsibilities: * Providing an efficient and effective telephone counselling service to all callers * Demonstrating an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk * Providing "In the moment support" to callers, adopting a Solution Focused approach and achieving a one call resolution * Taking accurate information and record on the companies data base * Working to and exceed individual and team goals as per the KPI framework * Personally, ensure all call backs and queues are efficiently managed and ensure individual actions do not impact upon the availability of the service * Maintaining an active caseload of STC/ Video clients, including online CBT and Power to * Recover clients - up to 6 clients on an allocated day * Demonstrate the ability to provide excellent customer service at all times Essential Skills and Competencies: * Minimum diploma level 4 in Counselling & minimum of 100 counselling hours * To be a registered member of the BACP or equivalent * Relevant telephone experience * High level of computer literacy (MS Office, Word, Excel and PowerPoint) * High level of organisational ability; ability to work to tight deadlines and targets * Good communication and customer service skills Desirable Skills and Competencies: * Accredited with the BACP or eligible for the accreditation process * EAP experience * Experience of working within a target driven environment Employee Benefits: * BACP (or equivalent) membership and accreditation paid for * BACP CBD Hub * Up to £60 per month for supervision * Inhouse supervision * Monthly incentives such as weekends away! * Supervision * 25 Days Holiday + Bank Holidays (plus an additional 2 days after 2 years service) * Birthday Off/Mental Health Day * Profit Share Scheme * Perkbox (staff discount scheme) * Christmas bonus after 3 years of service * Contributory Pension Scheme * Fab Fridays- dress down & free treats * Allied Pride Network * Social events throughout the…
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Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Helpline Counsellor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector.This is a great opportunity to join the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation as an EAP Counsellor. Job OverviewProviding immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. The Wellbeing Practitioner will complete risk assessments and work in line with the BACP code of ethics - ensuring the highest level of service and support is provided to callers. The role also includes an allocated day of structured telephone/ video counselling clients - hour can be counted towards BACP accreditation. Day to Day Responsibilities: * Providing an efficient and effective telephone counselling service to all callers * Demonstrating an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk * Providing "In the moment support" to callers, adopting a Solution Focused approach and achieving a one call resolution * Taking accurate information and record on the companies data base * Working to and exceed individual and team goals as per the KPI framework * Personally, ensure all call backs and queues are efficiently managed and ensure individual actions do not impact upon the availability of the service * Maintaining an active caseload of STC/ Video clients, including online CBT and Power to * Recover clients - up to 6 clients on an allocated day * Demonstrate the ability to provide excellent customer service at all times Essential Skills and Competencies: * Minimum diploma level 4 in Counselling & minimum of 100 counselling hours * To be a registered member of the BACP or equivalent * Relevant telephone experience * High level of computer literacy (MS Office, Word, Excel and PowerPoint) * High level of organisational ability; ability to work to tight deadlines and targets * Good communication and customer service skills Desirable Skills and Competencies: * Accredited with the BACP or eligible for the accreditation process * EAP experience * Experience of working within a target driven environment Employee Benefits: * BACP (or equivalent) membership and accreditation paid for * BACP CBD Hub * Up to £60 per month for supervision * Inhouse supervision * Monthly incentives such as weekends away! * Supervision * 25 Days Holiday + Bank Holidays (plus an additional 2 days after 2 years service) * Birthday Off/Mental Health Day * Profit Share Scheme * Perkbox (staff discount scheme) * Christmas bonus after 3 years of service * Contributory Pension Scheme * Fab Fridays- dress down & free treats * Allied Pride Network * Social events throughout the…
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Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Helpline Counsellor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector.This is a great opportunity to join the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation as an EAP Counsellor. Job OverviewProviding immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. The Wellbeing Practitioner will complete risk assessments and work in line with the BACP code of ethics - ensuring the highest level of service and support is provided to callers. The role also includes an allocated day of structured telephone/ video counselling clients - hour can be counted towards BACP accreditation. Day to Day Responsibilities: * Providing an efficient and effective telephone counselling service to all callers * Demonstrating an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk * Providing "In the moment support" to callers, adopting a Solution Focused approach and achieving a one call resolution * Taking accurate information and record on the companies data base * Working to and exceed individual and team goals as per the KPI framework * Personally, ensure all call backs and queues are efficiently managed and ensure individual actions do not impact upon the availability of the service * Maintaining an active caseload of STC/ Video clients, including online CBT and Power to * Recover clients - up to 6 clients on an allocated day * Demonstrate the ability to provide excellent customer service at all times Essential Skills and Competencies: * Minimum diploma level 4 in Counselling & minimum of 100 counselling hours * To be a registered member of the BACP or equivalent * Relevant telephone experience * High level of computer literacy (MS Office, Word, Excel and PowerPoint) * High level of organisational ability; ability to work to tight deadlines and targets * Good communication and customer service skills Desirable Skills and Competencies: * Accredited with the BACP or eligible for the accreditation process * EAP experience * Experience of working within a target driven environment Employee Benefits: * BACP (or equivalent) membership and accreditation paid for * BACP CBD Hub * Up to £60 per month for supervision * Inhouse supervision * Monthly incentives such as weekends away! * Supervision * 25 Days Holiday + Bank Holidays (plus an additional 2 days after 2 years service) * Birthday Off/Mental Health Day * Profit Share Scheme * Perkbox (staff discount scheme) * Christmas bonus after 3 years of service * Contributory Pension Scheme * Fab Fridays- dress down & free treats * Allied Pride Network * Social events throughout the…
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Marketing and Events Manager Greater Manchester
Permanent £30,000 - £33,000 Per Annum
Ref: 47324CC Group
Are you a dynamic and driven individual with a passion for creating successful events and seminars? Do you have a talent for motivating teams and a knack for exceeding sales targets? If so, we have the perfect role for you!Our client, nestled in the heart of Manchester, are a leading business services provider with a thriving Events Department that plays a crucial role in generating sales revenue.We're looking for an experienced Events and Marketing Manager to support the wider team, drive business growth, and take those events to the next level! Day to DayAs the Events and Marketing Manager, you'll take full ownership of our seminar and events program, focusing on maximizing new business opportunities. Your responsibilities will include: * Leading the planning, coordination, and execution of seminars and events to drive revenue. * Setting and exceeding departmental targets by overseeing current events, developing new event types, and managing the event calendar. * Identifying areas for improvement and implementing strategies to optimize performance. * Collaborating with various departments and maintaining strong working relationships to ensure events run smoothly. * Analyzing event metrics, including sales revenue, conversion rates, and attendance, to inform decision-making. * Providing leadership and support to your team, assigning tasks, and driving accountability. * Creating and reviewing marketing materials for seminars and events. * Presenting event performance data and updates to senior leadership. YOU? * Proven experience in managing successful seminars and events, with a focus on new business acquisition. * Exceptional leadership skills with the ability to motivate, coach, and inspire a small team. * Strong communication skills for effective interaction with both internal and external stakeholders. * Confidence in presenting analysis and event outcomes to senior-level management. * Experience with CRM systems and the ability to work effectively in a fast-paced environment. 47324CCINDMANS
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Online Review Coordinator Greater Manchester
Permanent £29,000 - £30,000 Per Annum
Ref: P46551FA Group
Are you passionate about shaping online perceptions and driving brand reputation? Join my client based in Manchester as an online reputation coordinator! become the key person for the business digital presence, ensuring the brand shines bright across all online platforms. If you're savvy with social media, proactive in managing feedback, and eager to make a positive impact, this role is tailor-made for you. DAY TO DAY RESPONSIBILITIES * To ensure all online brand review sites (and the internet generally) are checked for negative comments daily, and all reviews are responded to within 24 hours. * To ensure all online employee review sites are checked for negatives daily and negative reviews raised with the Directors office to ensure they are resolved to the client's satisfaction. * To ensure 12 positive brand reviews are posted online per week (excluding Feefo), ensuring where practicable that review centre, google+ and trust pilot have a fair proportion of client testimonials and reviews. The proportion of reviews should be balanced against any recent negative reviews ensuring no negative review remains in first position for more than 48 hours. * To ensure 2 positive employee brand review are posted online per week (Glass Door) * To ensure that annual employee reviews are posted where applicable from at least 20% of the workforce i.e. Glassdoor / indeed etc. * Contact 5 Employment Law or Health & Safety (internal) consultants per week to ensure they are promoting their clients to place online reviews or to seek permission to post. * Ensure tracking of all Feefo negatives and turnarounds aiming were possible for first contact resolution; any resolution outside of the 5 days should be referred to the Head of department. * Closing 5 Feefo negatives per week plus proactively calling 10 clients per week to support Directors Office * Work towards a 99% Service Score via Feefo feedback dashboard through buzz meetings, huddles and two weekly meetings with the relevant service departments. * Monthly and Bimonthly reporting on all the above to senior managers to include online analysis and proactive actions taken. * Share reviews across the business when they land celebrating colleagues success. * Be proactive in thinking of ways we can grow our online reputation and client voice. WHY JOIN THE TEAM?This is a fantastic place to work if you enjoy a challenge and have genuine enthusiasm for overcoming obstacles and learning. The office is fast-paced and busy, so they look for colleagues who have a positive and focused attitude. Through training and development, they make sure that everyone who works there has the resources they need to build their careers. So, if you are ambitious, focused and a confident communicator you'll soon discover that there are unlimited opportunities for you within the business. P46551FAINDMANJ
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Looking to join a dynamic team where your experience and skills are valued? We are seeking a proactive and experienced Credit Control Specialist.Reporting directly to the Head of Finance and working closely with the Group Head of Credit, you'll be responsible for driving performance and delivering exceptional service in a fast-paced environment. With a focus on cash collection and client care, you'll need to bring a pragmatic approach to problem-solving and excellent negotiation skills to the table. Key Responsibilities: * Drive performance and exceed short-term goals. * Manage own daily collection call schedule. * Meet or exceed individual KPIs and SLAs. * Identify training needs and collaborate with managers to implement coaching schedules. * Initiate escalation of account queries when necessary. * Build and maintain relationships with internal stakeholders. * Resolve complaints to clients' satisfaction. As part of the team, you'll have the opportunity to exceed performance goals, monitor key metrics, and collaborate with colleagues to ensure the smooth running of our credit function. 47394CHINDMANJ