Permanent Group Jobs
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* Do you have telesales / appointment setting experience but don't like cold calling? * Are you looking for a new sales role with uncapped commission and progression? * If you have b2b, appointment setting experience, this could be the role for you!Peninsula are recruiting a Telesales consultant to contact existing clients and sell additional services to them. This is an ideal role for someone with telesales experience, who likes sales and high earning potential but doesn't like cold calling! Job OverviewTo be a member of the Health & Safety Face2Face Sales team, your role is to sell the product to our client base. On a daily basis, BSC's call clients who have recently taken advice from Peninsula, and highlight the F2F additional service to them. The BSC would then be responsible for explaining the nature of the service to the individual client (including all of the relevant terms and conditions of the service) and informing them of how using the H&S Face2Face service would benefit them directly. Once a client has agreed to pay the additional fee involved, the BSC role is then to provide a smooth transition into our H&S Services Team (Consultancy & Advisory), to ensure that the matter is dealt with promptly and efficiently. Key Responsibilities: * To make a minimum of 50 outbound calls to H&S Face2Face business prospects; * To reach a minimum of 2 hours talk-time per day, i.e. actual time spent actively contacting and speaking to prospects; * To achieve £150,000 sales revenue each quarter (subject to change); * To liaise with the Consultancy & Advisory Service Teams, to ensure that all cases are dealt with promptly ensuring the client receives the best service at all times. The commission is structured as follows; * 50 invoiced deals or less (per month) = £20.00 commission per deal. * 51-60 invoiced deals (per month) = £25.00 commission per deal. * 61+ invoiced deals (per month) = £30.00 commission per deal. * £30 per full day sold What you Bring to the Team? * B2B experience is advantageous. * Pro-active and self-motivated attitude towards sales targets: Staff are expected to take responsibility. * Strong customer service experience. * Outgoing personality, with strong organisational skills and a tenacious nature. * Professional and intelligent approach to work. * Good business acumen, articulate, uses initiative. * Strongly focussed on delivering an excellent client experience at all stages. * A positive approach in a fast-moving, busy team environment. Employee Benefits * Uncapped monthly commission * 25 days' holiday, plus bank holidays * Day off on your birthday * Cash plan * Holidays increase after 2- and 5-years' service * Pension Plan and Life Insurance * Access to Employee Assistance Programme * Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this Fab Friday'! * Company incentives, access to discount schemes Why Join our Team?This is a particularly interesting and varied role working in a friendly and…
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Client Relationship Manager - Education Sector Greater Manchester
Permanent £25,000 - £30,000 Per Annum
Ref: P46696LFR2 Group
This is a once in a career opportunity for an exceptional account manager to join a truly Sales and Service Led business, the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation, Health Assured. With an unrivalled track record of incredibly strong year on year growth of its subscription model business, Health Assured supports over 80,000 organisations and 13 million lives across the UK & Ireland. Part of the global Peninsula Group, with 14 companies and a group turnover in excess of £400m, there is substantial financial backing for further expansion, acquisition and international development. This represents an unparalleled career advancement opportunity for the exceptional individual. The roleAs a relationship manager focusing predominantly on the education sector, you will be responsible for your own portfolio consisting of faculties of around £1m annual revenue. You will develop and nurture your accounts to ensure client understanding and provide support with promotion through effective communication, while identifying further revenue opportunities. The role includes the support and day to day communication with one of Health Assured's partners within the education sector, and is key in the delivery of our continued partnership. Duties involve day to day management of your portfolio via virtual review meetings, presentations and attending occasional on-site client events (particularly during fresher's weeks). You will negotiate renewal terms, liaise with the intermediary and direct clients, provide excellent service levels, maintaining accurate client CRM records whilst working toward internal KPI measures. Day to Day Responsibilities * Managing a portfolio of circa 100 key SAP, EAP and Occupational Health clients based across the UK and Ireland whilst being the internal champion of our SAP product * Proactive client relationship management to ensure that targets are achieved for contract retention levels and renewal of premiums issued * Project management and delivery of new client implementation, to ensure the Health Assured offering is fully imbedded into key corporate client in collaboration with our partner * Supporting with tender and bid exercises to represent the relationship management function * Renewal negotiations via intermediary and direct clients, always demonstrating return on investment for clients and our partner * Delivery of consultancy services to clients regarding product options specialist service such as onsite training and Critical Incident Stress Management (CISM) * Identify opportunities to up-sell and actively promote additional services with a target of £10,000 new business per quarter * Achieve 3 self-generated new business client wins per quarter * Ensure we understand client needs and market changes, providing feedback to senior management in order to develop our proposition and remain ahead of the market within this sector * Maintain the highest standard of customer service and support to the sales and bid team * Maintain personal statistical renewal reports on a daily basis, highlighting at risk clients and further opportunities * Providing weekly renewal and activity updates What you bring to the team * An organised individual with excellent attention to detail, accuracy, and consistency * A customer service focus and committed to…
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Customer Service Account Manager Greater Manchester
Permanent £24,000 - £25,000 Per Annum
Ref: P45406LFR7 Group
* Are you an Experienced Customer Service Representative looking for a new challenge? * Are you looking for a role that offers a clear progression pathway and continued support? * Customer Service Account Manager * Manchester City Centre * £23,000 We are expanding our Customer Service team due to continued growth. Working with the Onboarding team you will be an Account Manager for new Businesses to the BrightHR Service! Acting as a first point of contact for your allocated clients, this is not your normal high volume, inbound customer service role. You will be responsible for dealing with any issues, general queries and technical questions they may have for the first month of their contract. You will be keeping in regular contact via inbound, outbound and over Teams providing a world class experience for our business owners. This a very varied, fast paced role within a small, friendly, supportive team! Main Responsibilities * Provide an excellent customer service to our new and existing BrightHR clients * Carry out pro-active implementation calls to new clients to welcome them to the service and provide them with an overview of the system and assist with the set-up of their account * Continue to account manage each on-boarded client during the first 30 days of their service agreement, keeping an accurate record of discussions with each client on Salesforce * Contribute to BrightHR's business goal of migrating all HRonline users to BrightHR * Take ownership of any Service Issues raised by the client, keeping an accurate account of the client's concerns on the relevant CRM system * Conduct demonstrations of BrightHR by webinar for prospect clients and those wishing to migrate from HRonline * Ensure all Service Level Agreements are adhered to at all times * Meet and exceed all Key Performance Indicators * Contribute to team targets, paying particular attention to customer experience and feedback Skills and Experience * Customer service experience is essential. * The ideal candidate will have experience of working in an out-bound, telephone based role. * Must have excellent listening skills and be able to communicate with clients and users of varying technical ability. * The ability to work in a fast paced environment. * Able to adapt to change. * Can take responsibility of own product knowledge. * Able to communicate at different levels throughout the business. Benefits * 25 days' holiday, plus bank holidays. * Day off on your birthday. * Perkbox discounts. * Holidays increase after 2 and 5 years' service. * Pension Plan and Life Insurance. * Access to Employee Assistance Programme. * Profit Share Scheme. If you like building relationships and always put the customer first, apply today and we will be in touch! P45406LFR7INDMANJ
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Customer Service Agent Greater Manchester
Permanent £22,000 - £22,000 Per Annum
Ref: P44558LFR3 Group
We are expanding our Customer Service team due to continued growth! Working with the Onboarding team you will be a Support Agent for the Account Managers who deal with new Businesses to the BrightHR Service! Acting as a first point of contact for clients, this is not your normal high volume, inbound customer service role. You will be responsible for contacting new clients and arranging calls and teams meeting with the Account Managers. You will be keeping in regular contact via inbound, outbound and over Teams providing a world class experience for our business owners. This a very varied, fast paced role within a small, friendly, supportive team! So if you have customer service experience and are looking for a new challenge with clear progression opportunities, please apply today! Main Responsibilities * Provide an excellent customer service to our new and existing BrightHR clients * Carry out pro-active calls to arrange on-board appointments with an on-boarding specialist * Use software including but not limited to Calendly and salesforce to keep an accurate record of appointment times * Carry out pro-active waterproofing appointments to maintain a low level of cancellations * Take ownership of any Service Issues raised by the client, keeping an accurate account of the client's concerns on the relevant CRM system * Ensure all Service Level Agreements are adhered to at all times * Meet and exceed all Key Performance Indicators * Contribute to team targets, paying particular attention to customer experience and feedback Skills and Experience * Customer service experience is essential * The ideal candidate will have experience of working in an out-bound, telephone based role * Must have excellent listening skills and be able to communicate with clients and users of varying technical ability * The ability to work in a fast paced environment * Able to adapt to change * Can take responsibility of own product knowledge * Able to communicate at different levels throughout the business Benefits * Profit share scheme * 25 days' holiday, plus bank holidays * Day off on your birthday * Perkbox discounts * Holidays increase after 2 and 5 years' service * Pension Plan and Life Insurance * Access to Employee Assistance Programme P44558LFR3INDMANJ
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Join a team of over 30 advisors and consultants dedicated to providing Tax Enquiry Consultancy services to a diverse range of accounting firms, from Sole Practitioners to Top 100 practices. My client pride themselves on delivering expert advice and support on all aspects of Tax, helping clients navigate complex issues with confidence. Job Overview:We are seeking a skilled Tax professional with a strong background in general Tax acquired through practice, industry, or HMRC experience, with a focus on HMRC Enquiry work. This is a remote role, based anywhere within the UK. * Manage a case load of insured and uninsured compliance cases, providing written consultancy reports and overseeing internal compliance, including anti-money laundering regulatory requirements * Collaborate within a team of Tax & Enquiries Consultants, conducting in-depth research, producing assignments, and undertaking reports for clients * Offer technical and tactical assistance to clients, drafting letters to HMRC, and providing technical opinions when necessary * Assume full case management responsibility, including liaison with HMRC to resolve Direct Tax Enquiry cases and attendance at Alternate Dispute Resolution meetings * Coordinate arrangements and case management for Tribunal hearings, potentially providing representation based on experience * Maintain a comprehensive understanding of Direct Tax areas, staying abreast of legislative changes and legal developments * Review reports and provide second opinions as required, and contribute content to marketing efforts promoting our services Why Join?This is a vibrant and award-winning workplace where you'll encounter diverse customer service issues spanning various sectors. There are ample opportunities for professional development and career growth, with resources provided to support your journey. If you are ambitious, focused, and passionate about making an impact, we welcome you to join our team! P46800CH1RINDHIN
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Join a team of over 30 advisors and consultants dedicated to providing Tax Enquiry Consultancy services to a diverse range of accounting firms, from Sole Practitioners to Top 100 practices. My client pride themselves on delivering expert advice and support on all aspects of Tax, helping clients navigate complex issues with confidence. Job Overview:We are seeking a skilled Tax professional with a strong background in general Tax acquired through practice, industry, or HMRC experience, with a focus on HMRC Enquiry work. This is a remote role, based anywhere within the UK. * Manage a case load of insured and uninsured compliance cases, providing written consultancy reports and overseeing internal compliance, including anti-money laundering regulatory requirements * Collaborate within a team of Tax & Enquiries Consultants, conducting in-depth research, producing assignments, and undertaking reports for clients * Offer technical and tactical assistance to clients, drafting letters to HMRC, and providing technical opinions when necessary * Assume full case management responsibility, including liaison with HMRC to resolve Direct Tax Enquiry cases and attendance at Alternate Dispute Resolution meetings * Coordinate arrangements and case management for Tribunal hearings, potentially providing representation based on experience * Maintain a comprehensive understanding of Direct Tax areas, staying abreast of legislative changes and legal developments * Review reports and provide second opinions as required, and contribute content to marketing efforts promoting our services Why Join?This is a vibrant and award-winning workplace where you'll encounter diverse customer service issues spanning various sectors. There are ample opportunities for professional development and career growth, with resources provided to support your journey. If you are ambitious, focused, and passionate about making an impact, we welcome you to join our team! P46800CHINDFIR
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Dive into the role of a Call Handler where empathy meets excitement! I am on the lookout for someone who not only listens with care but brings a touch of joy to every call. if you're ready to turn customer interactions into memorable moments with your understanding and a dash of fun, I want you to be a part of my clients' team. Join them in making a difference, one empathetic and fun conversation at a time. Apply now and let's bring smiles to every call!We are pleased to be working with the UK and Ireland's Largest Independent and Trusted Well-being Provider who have been making a positive difference in over 15 million lives for over 40 years. Our client offers the most comprehensive EAP on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public, and non-profit sectors, to business partners, individual users, employees, and their family members.Shift 1: Monday 12pm till 8pm, - Tues, Wed and Thursday 10am till 6pm - Friday/Saturday OFF and Sunday 2pm till 10pm. Job Purpose:We are looking for call handlers with an enthusiastic, eager, and willing-to-learn attitude. It will be a challenging but fantastic opportunity to work alongside business professionals, counsellors, and legal advisors in a fast-paced and customer-focused environment. You will be on the front line of Assistance Programmes working alongside the counselling and legal teams. You will assess and triage calls coming into the service, ensuring that clients are reassured of the support you are setting up for them. The role will involve assisting with any call management tasks, helping the relevant teams continually to improve the service, assisting with office duties, and striving to ensure that every call into the service is a positive one. Job Overview:You will be on the front line of the Employee Assistance Programme (EAP) working alongside the counselling and legal teams. You will be required to be always available to assess and triage calls coming into the service, ensuring that clients are reassured of the support you are setting up for them. Day-to-Day Responsibilities: * To provide an efficient and effective telephone service to all callers * Completing outbound calls to provide effective follow up support * Supporting digital functions within the organisation including live chat and emails * To demonstrate an ability to work with a variety of individuals and presenting issues, including those who are distressed * Greet clients making them feel comfortable and at ease, exploring the clients' situation and identifying the next steps, including assessing the risk/urgency of the issue * Ensure that personal knowledge of the assistance programmes is continually developing, and that departmental procedures and protocols are always adhered to * To take ownership and responsibility for of the cases in the first instance and ensure the client can access the relevant support * Ensure that all notes are recorded accurately against the appropriate cases and all other client and call information is correctly captured on the database *…
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We're working with a global SaaS brand based in the heart of Manchester City Centre who are looking to add a Creative Executive to their Marketing team! You'll be working closely with talented writers, campaign managers, video producers and digital marketers to assist with compelling graphics, marketing materials, presentations and much more!If you're someone who's a self-starter, loves collaboration, enjoys ideating with a great attention to detail - we'd LOVE to hear from you! What your day may look like: * Working with cross-functional teams to assist with the sales and marketing materials. * Understanding and researching of current market trends. * Updating and maintenance of internal databases for designs, photography, and videos. * Supporting of design projects through to final completion. What we're looking for: * Graduate with Bachelors in Graphic Design, Computer Graphics, Digital design or other related field. * Excellent with Adobe Suite, in particular Canva, Illustrator, Photoshop and InDesign. * An up-to-date portfolio ready to present. * Proficiency in Microsoft 365. If this is you, please apply TODAY and I'll be in touch! P46792TMINDMANJ
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Principal Quality Assurance Analyst Greater Manchester
Permanent £65,000 - £75,000 Per Annum
Ref: P46185NB Group
Portfolio are proud to be exclusively representing an award-wining, Software provider based in the heart of Manchester, providing people solutions to over 50,000 clients worldwide.Our client is looking for a Principal Quality Assurance Analyst who is highly experienced with Cypress, Java Script, C#, Puppeteer, Play Write, Postman and Newman . This is a fantastic opportunity to showcase your technical skills and be seen as an expert in your field and be the mentor for a lot of your junior colleagues. Key Responsibilities/Skills: * Experience of various testing techniques and strategies. * Able to plan how to test a feature and make appropriate decisions on the approach and technology. * Have a pragmatic approach to understanding quality vs delivery expectations and act accordingly to produce a high-quality product. * Able to communicate a complicated problem succinctly accurately and coherently to a team with different skill sets. * Exhibit cross functional behaviour and support other competencies within the company, department, team, and guild. * Able to negotiate and compromise solutions and find the balance between best practice, expediency, and longer-term maintenance costs. * Demonstrate, discuss, and permeate current good practice in the skills specific to your professional family across other members of your professional family. * An ability, or willingness to use, learn and suggest various tools and methods to improve test coverage and improve software delivery timescales. * Use available data to analyse and identify underlying issues, gaps in test coverage, impact, and user behaviour to improve quality of the delivered product. * Make judgment calls about whether a software issue is tolerable in production and if the impact of that is tolerable. * Able to triage, repeat and identify software issues in test environments. Describe the issue succinctly and coherently to expedite their resolution. * Make judgment calls about whether a software issue is tolerable in production and if the impact of that is tolerable. * Able to negotiate and compromise solutions and find the balance between best practice, expediency, and longer-term maintenance costs. Benefits: * 25 days' holiday, plus bank holidays. * Day off on your birthday. * Perkbox discounts. * Holidays increase after 2- and 5-years' service. * Pension Plan and Life Insurance. * Access to Employee Assistance Programme. * Company incentives, access to discount schemes. P46185NBINDMANS