Permanent Group Jobs
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Principal Quality Assurance Analyst Greater Manchester
Permanent £65,000 - £75,000 Per Annum
Ref: P46185NB Group
Portfolio are proud to be exclusively representing an award-wining, Software provider based in the heart of Manchester, providing people solutions to over 50,000 clients worldwide.Our client is looking for a Principal Quality Assurance Analyst who is highly experienced with Cypress, Java Script, C#, Puppeteer, Play Write, Postman and Newman . This is a fantastic opportunity to showcase your technical skills and be seen as an expert in your field and be the mentor for a lot of your junior colleagues. Key Responsibilities/Skills: * Experience of various testing techniques and strategies. * Able to plan how to test a feature and make appropriate decisions on the approach and technology. * Have a pragmatic approach to understanding quality vs delivery expectations and act accordingly to produce a high-quality product. * Able to communicate a complicated problem succinctly accurately and coherently to a team with different skill sets. * Exhibit cross functional behaviour and support other competencies within the company, department, team, and guild. * Able to negotiate and compromise solutions and find the balance between best practice, expediency, and longer-term maintenance costs. * Demonstrate, discuss, and permeate current good practice in the skills specific to your professional family across other members of your professional family. * An ability, or willingness to use, learn and suggest various tools and methods to improve test coverage and improve software delivery timescales. * Use available data to analyse and identify underlying issues, gaps in test coverage, impact, and user behaviour to improve quality of the delivered product. * Make judgment calls about whether a software issue is tolerable in production and if the impact of that is tolerable. * Able to triage, repeat and identify software issues in test environments. Describe the issue succinctly and coherently to expedite their resolution. * Make judgment calls about whether a software issue is tolerable in production and if the impact of that is tolerable. * Able to negotiate and compromise solutions and find the balance between best practice, expediency, and longer-term maintenance costs. Benefits: * 25 days' holiday, plus bank holidays. * Day off on your birthday. * Perkbox discounts. * Holidays increase after 2- and 5-years' service. * Pension Plan and Life Insurance. * Access to Employee Assistance Programme. * Company incentives, access to discount schemes. P46185NBINDMANS
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Portfolio are proud to be exclusively representing our client who provide Legal Expenses and Commercial Liability insurance products to small businesses. Their products help businesses facing a wide range of legal disputes, including employment issues, health and safety matters and tax investigations.This role is a fantastic opportunity for someone looking to join a busy insurance claims team at a very exciting time for a fast-growing company. The role has clear scope for development as the business continues to evolve. You will provide market-leading customer service in every case whilst continuously developing knowledge, skills, and behaviours. The role requires you to be part of and contribute to a high performing team through exemplary claims handling, control indemnity spend as well as high quality, maximum quantity output. Experience of working in Employment Claims environment or Employment Law/ HR knowledge is essential to this role, as well as a high attention to detail and a confident decision-making ability. You must be a great team player with a collaborative attitude and have the ability to communicate effectively and build and maintain relationships, both internally and external stakeholders.This role will be paying up to £30,000 based on experience. Day to Day Responsibilities: * Insurance claim reviews - assessing Tribunal papers and all other available information to make accurate insurance claims decisions in line with the policy wording. * Liaising with clients and ensuring all insurance decisions are made in a timely and efficient manner. * Effectively manage own workload of varying priorities * Monitoring claims progress and working with our intermediary's Liability Consultants to get the best claims outcomes for clients and Irwell. * Reviewing and responding to requests for an insurance contribution to settlement from the Intermediary's Litigation Consultants, to assist them in their negotiations. * Where a case has lost at Tribunal, reviewing tribunal papers against detailed HR advice logs, and advising on policy coverage. * Understand how to assess all claims information and apply a reserve in line with the reserving methodology. * Ensure the clients are treated fairly and receive excellent service in accordance with industry and company guidelines. * Ensure that all claim's related intelligence is recorded accurately. * Proactively develop your learning and skills. * Seek opportunities to improve and share learnings with colleagues. 45655NBR3INDMANJ
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My client is an expert in tax & accounting, providing professional advice to businesses seeking to optimise performance. They offer reliable, high-quality information and tools to support SMEs in areas of tax, VAT, payroll, employment, HR, H&S, and commercial legal advice lines. They are a trusted partner, helping to minimise uncertainty and reduce error. What We Offer: * Competitive salary based on your experience * Remote working * Lucrative commission structure * Comprehensive benefits package * No overtime or timesheets! Your Responsibilities:As part of our dynamic team of over 30 advisors and consultants, your focus will be on providing top-tier written tax advice. Here's what you'll do: * Deliver thorough tax advice primarily via email * Conduct in-depth research, citing relevant legislation for comprehensive responses * Stay updated with the ever-evolving tax laws and regulations * Generate consultancy referrals and contribute to expanding our client base * Occasionally delve into more detailed consultancy and investigation tasks * Identify and seize business development opportunities to enhance our services Why Choose Us?We're a team that thrives on problem-solving, welcomes challenges, and values continuous learning. If you seek a career where your skills are tested daily, growth is constant, and innovation is encouraged, join us for an exhilarating journey!If you're passionate about overcoming obstacles, love continuous learning, and want to be part of a team that values your expertise in written tax advice, this role is the perfect fit for you! P46310CHR2INDFIR
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This is a once in a career opportunity for an exceptional counselling professional to join a truly Service Led business, the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation, Health Assured. With an unrivalled track record of incredibly strong year on year growth of its subscription model business, Health Assured supports over 70,000 organisations and 13 million lives across the UK & Ireland. Part of the global Peninsula Group, with 14 operating companies and a group turnover of circa £400m, there is substantial financial backing for further expansion, including acquisition and international development. This represents an unparalleled career advancement opportunity for the exceptional individual. Health Assured has been recognised as The North West's Top 100 Best Companies to work for and Top 10 Best Companies to Work for In the Health & Social Care. Job OverviewThe role requires you to work within the workforce planning team supporting the Resource Planner and Forecasting Lead. You will monitor the workloads for the teams and distribute tasks to those teams, ensuring our SLAs are achieved. The role will involve administrative tasks to ensure that system information is accurate, and the work is correctly allocated. You will be required to produce and maintain accurate reporting. Day To Day Responsibilities * To monitor and manage workloads to ensure optimum SLA is achieved * To manage and maintain accuracy of team rotas * Manage and distribute queries and enquiries across EAP teams * Ensure that all notes are recorded accurately against the appropriate cases and all other client and call information is correctly captured on the database * Maintain and assess required productivity levels to ensure that the service provision is maintained, and service levels are achieved * Ensure that personal knowledge of the EAP is continually developing, and that departmental procedures and protocols are always adhered to * To take ownership and responsibility of the cases in the first instance and ensure the client can access the relevant support * Updating of the live rota and schedule throughout the day including regular error checking * Produce weekly work mode usage report and distribute * Review lunch time distribution as and when required to ensure optimum operational efficiency What You Bring To The Team * Excellent Attention to Detail * Experience working with Excel * Ability to prioritise and work unsupervised as required * Excellent communication and written skills * Ability to work to deadlines * Ability to work with telephony and IT systems Benefits * 25 days' holiday, plus bank holidays * Day off on your birthday * Holidays increase after 2- and 5-years' service * Cash plan for you (and your children, if any) * Private medical insurance after 5-years' service * Contractual sick pay * Pension Plan and Life Insurance * Holiday season bonus after 3 years' service * Profit share scheme * Season ticket loan scheme * Cycle to work scheme * Access to Employee Assistance Programme * Free breakfast every Monday and social sessions on…
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1st line Service Desk Analyst Greater Manchester
Permanent £22,000 - £24,000 Per Annum
Ref: P45968LF Group
* Are you tech savvy and customer focused? * Do you have good customer service and problem-solving ability? * Want to work for a vibrant, market leading software company?My Client are recruiting a service desk analyst to help clients having technical difficulties. You must be tech savvy and able to troubleshoot, whilst remaining customer focused. Their clients are at the heart of the business, they want to deliver the best service they can and give every customer the best experience! Main Responsibilities * Answer all inbound support queries to the service desk within SLA. * Provide a response to all inbound email queries within SLA. * Troubleshoot technical queries to identify the type of query raised and provide first time resolution to basic questions and training needs. * Gather information from the client, investigating any complex technical issues and raise with second line support. * Take ownership of any technical queries and keep regular contact with client ensuring any fixes are communicated to the client. * Keep salesforce up to date ensuring all calls are logged as cases against the correct account * Provide one to one training as and when required based on client's needs. * Escalate any complaints which cannot be resolved at 1st touch to team leader/manager * Contribute to the business goal of migrating all HRonline users to the new platform * Ensure Service Level Agreement adherence at all time * Meet and exceed Key Performance Indicators What you will get in return * Profit share scheme * Day off on your birthday * Perkbox discounts * Access to Employee Assistance Programme * 25 days' holiday, plus bank holidays. * Pension Plan and Life Insurance. * Company incentives, access to discount schemes. * Holidays increase after 2 and 5 years' service. * Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this 'Fun Friday'! * Opportunity to expand your knowledge from an experienced, friendly team and progression * Modern working environment in Manchester City Centre If you are looking for a new challenge with a good progression pathway, please apply today and we'll be in touch! P45968LFINDMANJ
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Are you looking for an entry level role into a global business?Have good customer service and Admin skills?Want a role that will open doors to a variety of careers?My client are an International professional service provider based in Manchester. They offer a HR, H+S and Employment Law solution to business owners across the globe. They are looking for a call handler to join the Advice team, you will be answering calls from clients, triaging the query and either transferring to the correct department or arranging a call back. This is a very fast paced role that requires good customer service, professionalism, organisation and decision making. This an amazing opportunity for anyone looking to kick start a career, so if you are up for the challenge, apply today and we'll be in touch! Job Purpose To work as part of our Bright Advice team where you will be responsible for handling reception calls, triaging queries and supporting with the administrative function of the Bright Advice and Documentation team. The HR Call Handler role is the perfect opportunity for someone who wants to kickstart their career with BrightHR. The role gives you an opportunity to learn more about the business and its systems and progress within our industry leading business.Job OverviewThe HR Call Handler role is an integral part of our operation. You will be responsible for handling reception calls, triaging queries and directing clients to the appropriate department. In addition, you will be responsible for reviewing emails and client online requests to ensure they are directed to the relevant departments, ensuring that excellent customer service is delivered throughout our clients' journey.You will also be responsible for the administrative function of the Bright Advice and Documentation team, liaising directly with colleagues within the teams and across other areas within the business. You will work closely with your Team Leader to deliver on departmental objectives through the development and roll out of key projects and initiatives to enhance service and facilitate the achievement of performance metrics across the department. What skills do you need? * Customer service. We excel in customer service, check Trustpilot! * Excellent communication skills, both written and verbal. * Attention to detail. * The ability to prioritise accordingly and multi-task. * Adaptability. What you bring to the teamAn enthusiastic can-do attitude. The role is fast paced so you will need to be able to think on your feet #WeTakeAction. Professionalism. You will be liaising directly with our clients and dealing with internal stakeholders #WeInform. Innovation. We are a forward-thinking organisation continually looking to improve our services and client experience #WeInnovate. A positive outlook. You will be joining a vibrant and collaborative team; teamwork is a must #WeCare. Integrity. We are a market leading HR and Employment Law Group; our reputation is paramount to the work we do #WeDoTheRightThing. * Progression pathway * Perkbox Discounts * Pension Plan and Life Insurance * Profit Share Scheme * Day off on your Birthday * Free Breakfast every Monday * 25 Days Annual…
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Graduate Back End Developer Greater Manchester
Permanent £25,000 - £27,000 Per Annum
Ref: P971080NBR3 Group
Portfolio are proud to be exclusively representing an award-wining, Software provider based in the heart of Manchester, providing people solutions to over 50,000 clients worldwide.The ideal candidate will have a positive, 'can-do' attitude, with a thirst for knowledge and the ability communicate knowledge effectively and work within a team. Key Responsibilities/Skills: * Exhibit cross functional behaviour and support other competencies within the company. * Able to negotiate and compromise solutions and find the balance between best practice, expediency and longer-term maintenance costs. * Demonstrate, discuss and permeate current good practice in the skills specific to your professional family across other members of your professional family. * You make realistic commitments that you are confident of meeting and strive to do so. * Maintain and improve engineering practice. * You take responsibility for the entire lifecycle of delivery from idea, marketing, sales and operation. * Manage your own training requirements. Benefits: * 25 days' holiday, plus bank holidays. * Day off on your birthday. * Perkbox discounts. * Holidays increase after 2- and 5-years' service. * Pension Plan and Life Insurance. * Access to Employee Assistance Programme. * Company incentives, access to discount schemes. * Profit Share Scheme.
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Telesales Executive - No Cold Calls Greater Manchester
Permanent £21,255 - £21,255 Per Annum
Ref: 971285LF Group
DO YOU HAVE GOOD CUSTOMER SERVICE AND TELESALES EXPERIENCE BUT DON'T LIKE COLD CALLING?ARE YOU LOOKING FOR A NEW ROLE WITH NO HARD SELL AND UNCAPPED COMMISSION?IF YOU HAVE A PROVEN B2B UPSELLING OR RETENTIONS BACKGROUND, APPLY TODAY AND WE'LL BE IN TOUCH!Peninsula are recruiting a Telesales consultant to contact existing clients and sell additional services to them. This is an ideal role for someone with telesales experience, who likes sales and high earning potential but doesn't like cold calling!Job OverviewTo be a member of the Health & Safety Face2Face Sales team, your role is to sell the product to our client base. On a daily basis, BSC's call clients who have recently taken advice from Peninsula, and highlight the F2F additional service to them. The BSC would then be responsible for explaining the nature of the service to the individual client (including all of the relevant terms and conditions of the service) and informing them of how using the H&S Face2Face service would benefit them directly. Once a client has agreed to pay the additional fee involved, the BSC role is then to provide a smooth transition into our H&S Services Team (Consultancy & Advisory), to ensure that the matter is dealt with promptly and efficiently. Responsibilities· To make a minimum of 50 outbound calls to H&S Face2Face business prospects;· To reach a minimum of 2 hours talk-time per day, i.e. actual time spent actively contacting and speaking to prospects;· To liaise with the Consultancy & Advisory Service Teams, to ensure that all cases are dealt with promptly ensuring the client receives the best service at all times. What you Bring to the Team· B2B experience is advantageous.· Pro-active and self-motivated attitude towards sales targets: Staff are expected to take responsibility.· Strong customer service experience.· Outgoing personality, with strong organisational skills and a tenacious nature.· Professional and intelligent approach to work.· Good business acumen, articulate, uses initiative.· Strongly focussed on delivering an excellent client experience at all stages.· A positive approach in a fast-moving, busy team environment.· Competitive nature, likes to win and make deals benefits· Uncapped monthly commission· 25 days' holiday, plus bank holidays· Day off on your birthday· Cash plan· Holidays increase after 2- and 5-years' service· Pension Plan and Life Insurance· Access to Employee Assistance Programme· Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this Fab Friday'!· Company incentives, access to discount schemes
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Main Purpose Of JobTo deliver a comprehensive Service Support and Service Delivery engineering function which is cost effective and efficient to the Betfred UK Retail Estate. The successful candidate will be required to support, maintain, repair, and refurbish IT Equipment within our Retail High Street Licensed Betting Offices. Key Accountabilities * Installation, maintenance and repair of network infrastructure, audio/visual installation, CCTV, Self Service Terminals, IT equipment and associated peripherals. * Report to engineering management and liaise with Retail Service Desk and Retail Support daily. * Full compliance with Health and Safety legislation. Person SpecificationQualifications / Experience / Skills * Excellent interpersonal and written communication skills. * Appropriate level of computer literacy. * Appropriate level of problem-solving skills. * Appropriate level of technical skills. * Appropriate level of network skills. * Appropriate level of Audio/Visual Installation and RF distribution * Full driving licence essential Personal Characteristics * Able to follow and carry out instructions * Able to remain calm under pressure. * Proactive approach to work. * Friendly, approachable attitude towards team and others * Able to meet tight deadlines. * Ongoing commitment to personal development. * Able to self-motivate, work alone and as part of a team when required * Resourceful. Desirable * Prepared to drive medium to long distances * Flexible approach to working hours as required by the business to work weekends, Bank Holidays, early morning, and evenings. * Able to spend short-medium periods away from home when required INDMANS45810LF3R3