Group Jobs
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Employment Paralegal Greater Manchester
Permanent £28,000 - £32,000 Per Annum
Ref: P964930BG1R12 Group
Portfolio are proud to be exclusively representing our award-wining, multinational HR & Employment Law services client in their search for a Litigation Executive, specialising in Employment Law.We are looking for a bright, confident, legally-qualified individual with Employment Law experience, to work in a dynamic team and cover all aspects of case preparation. The role requires you to assist Clients with Early Conciliation and Tribunal matters by assuming conduct, from advising on merits of a case, drafting responses to exchanging witness statements as well as completing telephone preliminary hearings.The ideal candidate will relish assuming responsibility for a caseload in a fast-paced but supportive team environment. The focus is on great client service, along with a firm commercial approach. Day to Day Responsibilities: * Reviewing Tribunal and Early Conciliation matters including complex open track matters. * Drafting of responses, witness statements and relevant applications. * Dealing with all aspects of document disclosure and creation of bundles. * Liaising with Tribunals, Claimants' representatives and clients. * Discussing merits of a case and achieving commercially favourable settlements. * Working alongside and supporting corporate clients as a dedicated Litigation Executive. * Conducting preliminary hearings by telephone. In order to be considered for this opportunity it is essential that you have the following: * Law degree (or GDL) plus good experience and/or a professional qualification (LPC/BPTC) * A real commitment to helping clients through a difficult time. * A positive approach to a busy workload and team work. * A genuine passion for employment law and high attention to detail. P964930BG1R12INDMANS
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Dive into a fulfilling role as an administrator with our award-winning global client based in Manchester! - My client is seeking a meticulous and efficient team player to be the cornerstone of our administrative processes. If you excel in data entry, enjoy organizing information, and want to contribute to the success of the business, this is the opportunity for you. Job PurposeTo deliver world class service to exceed our members expectations, by ensuring our members needs are assessed quickly and efficiently in accordance with our protocols to help the team to provide support to our ever-growing membership base across Great Britain. Job OverviewThe role requires you to excel in enthusiasm as part of our Client Experience Team. It is a vital role, and you will become the first point of contact for incoming telephone calls and emails. Day-to-Day Responsibilities * Answer incoming calls with minimum waiting time in a professional manner. * To evaluate each request made over the phone and allocate them accordingly. * To ensure the highest level of customer service is adhered to. * To ensure member confidentiality is maintained. * To establish and maintain efficient working relationships with colleagues and * Stacking calls from members where appropriate ensuring all calls are answered. * Ensuring cover has arrived before leaving the switchboard so the phones are always manned. * Ensuring all emails to the Client Experience email address are dealt with in a timely manner and forwarded onto the appropriate department/person and logged in accordance with protocols. * Logging service issues * Logging retention opportunities * Overflow of advice calls logged on to Advice system. * Stamping, sorting, logging, and allocating incoming post for the department. * Scanning * Ensuring flowers and hampers are ordered within protocols. * Update additional callers lists within protocols. * Expired member letters posted within SLA. * BLE hard copy letters posted within SLA. * Ad hoc project work Job Goals and Metrics * Deal with 150 incoming calls per day * Ensure all e-mails received in core hours are allocated the same day * Average call quality score 100% * Minimum of 3 hours talk time. * No abandoned calls * No re-queued calls * No outstanding post * Changes to member information to be processed within SLA. * All service issues and retention opportunities to be correctly identified and appropriately logged and allocated. What you Bring to the Team * A "can-do" attitude, a thirst for knowledge and the ability to communicate knowledge effectively within the team. * Ability to work in a fast-paced environment. * Strong time management skills. * A dynamic and flexible approach, as well as the ability to work under pressure. Why Join our Team?This is a fantastic multi award winning place to work if you enjoy being exposed to a wide variety of customer service issues across all different sectors. The office is fast-paced and busy, so we look for colleagues who have a positive and results focused attitude. Through training and development, we make…
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This is a fantastic opportunity for a recently qualified or Finalist looking to step into a commercially focused role and take on Management of a small team. The organisation is rapidly expanding and offer a dynamic working environment. We are looking for someone hungry to take their career to the next level and really make a name for themselves internally!Reporting to an impressively progressive Number 1 in Finance, strong analytical and data manipulation skills will be put to the test in this commercially driven role. The role will take on the financial planning and analysis across the business but will also be tasked with supporting the Head of Finance with greater financial insight into the business.The role will focus on delivering budgets and forecasts, preparing monthly management reports, and providing various transactional analysis such as new business growth, value and profile of discounts offered to our clients, rate of client retention as well as analysis of cancellations. Overall Responsibilities: * Assist with the business planning and forecasting processes * Preparation of monthly management report (MMR) * Provide support in calculation of annual budget/quarterly forecasts, metrics and KPIs reporting * Work closely with the Head of Finance in delivering presentational outputs for discussion with the Leadership team * Analyse large amounts of information from various sources to discover trends and identify challenges/opportunities to improve the business performance * Provide monthly analysis and reporting around the following areas: * New business profile and analysis of discounts offered to the new/existing customers * Retention and cancellation analysis * Client numbers analysis * Business partner with various internal teams as well as the group Finance function * Management of Commercial Analyst and Junior Commercial Analyst responsible for commissions calculations * Provide ad hoc analysis as required, including assistance with specific project/initiatives analysis Requirements: * Ideally hold a recognised accounting qualification or finalist level (CIMA/ACCA/ACA) * Advanced Excel (ideally including macros and VBA) * Excellent planning and analytical skills, together with a proactive approach * Ability to manage workloads to strict reporting deadlines, as well as to react flexibly to changes in requirements * Keen to learn and understand complex systems, processes and the mechanics of a business 87998CVINDCC
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Customer Service Advisor Greater Manchester
Permanent £21,250 - £21,255 Per Annum
Ref: 971341FAR2 Group
Are you looking for a Career? But haven't found a company with a career pathway and structure in place? My client is a Global Consultancy Firm that specializes in H&S, HR, and Employment Law Services for Businesses. They have been providing these services for over 40 years and have huge growth plans in place.We are now looking to recruit a Client Support Team Member to join the team to help support the growth of the business. Job OverviewAs part of our account management team, you will become the first point of contact for any issues or concerns raised whilst achieving and delivering excellence in service, by providing fast client-focused solutions. Day-to-Day Responsibilities * Provide excellent customer service to new and existing Peninsula clients. * To understand all client databases and systems to adequately access the client and service information. * Maintenance of client profiles including additional sites, change in employee information, and undertaking investigations where appropriate. * Rescheduling of cancelled appointments * Management of client task lists * To receive client and consultant telephone & email inquiries and resolve them in line with internal SLAs. To liaise with the Business Development Manager regarding clarification of the client contracted service provision. * Provide feedback to line managers to help improve processes and promote best practices. * To provide comprehensive support to clients on the services they have and look for opportunities to expand the clients' services. * Accountability for obtaining a prompt response to client queries, complaints, and requests to cancel. Job Goals and Metrics * Average of 30 actions per day * Average quality scores of 3.6+ * SLA Management of 99%+ * Minimum of 1 Positive review per month * Minimum talk time of 1.5 hours * All client telephone calls are to be answered in accordance with departmental standards. * All written client correspondence to contain clear, accurate, and thorough information and meet required standards. What You Bring to the Team * A "can-do" attitude * Customer service skills are essential with a particular focus on rapport building and relationship management. * Excellent communication skills, with the ability to communicate with clients and internal stakeholders throughout the business. * Ability to work in a fast-paced environment. * Strong time management skills. * A dynamic and flexible approach, as well as the ability to work under pressure. Benefits: * Profit Share Scheme * Offices Based in the heart of Manchester. * 25 Holidays + Bank Holidays (Increases with service) * Day off on your Birthday * Perk Box Discounts * Christmas Bonus after 3 years * Social Events Throughout the Year * Contributory Pension Scheme * Private Health Insurance after 5 years Why Join Our Team?This is a fantastic multi-award-winning place to work if you enjoy being exposed to a wide variety of customer service issues across all different sectors. The office is fast-paced and busy, so we look for colleagues who have a positive and results-focused attitude. Through training and development, we make sure that everyone who works…
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The position entails collaborating with a team to offer legally compliant and commercial guidance to Business Development Managers (BDMs) prior to, during, and after appointments, with the aim of facilitating successful deal conversions.Additionally, you will be responsible for delivering advice to potential and new clients through phone and email channels, covering various aspects of HR and Employment Law. This is done to address the specific business requirements of individual clients while also identifying and emphasizing any non-compliant options and the associated risks. Day-to-Day Responsibilities: * Keep up-to-date with personal knowledge of HR and Employment Law, ensuring continuous improvement. * Meet performance standards within the framework by assisting Business Development Managers (BDMs) in generating deals through handling incoming inquiries, showcasing services with a commercial focus, and providing initial guidance without full issue resolution. * Proactively review BDM diaries, complete TLA's (task-level agreements), and offer concise, commercially driven guidance and support. * Foster relationships with BDMs to enhance trust and utilization of services. * Evaluate prospective clients' documents, providing a report for BDMs to utilize as a sales tool. * Take ownership of cases, guiding them to resolution or facilitating a seamless transition and handover to an advisor, establishing rapport with clients throughout interactions. * Log all advice accurately on the internal system, demonstrating ownership of ongoing cases. * Provide clients with relevant information/documentation to support the advice given. * Consult Company internal training and legal updates to ensure compliance with services. * Record interactions with BDMs for reporting to Management. * Follow internal protocols for managing and escalating cases as needed. * Convert new client accounts into the Customer Account Numbers (CANs) while updating the Salesforce system accordingly. * Attend company sales and advice conferences and any required training sessions. * Present internal training sessions, buzz sessions, and external webinars. * Contribute to the development of the New Business Support Team. * Undertake any other tasks deemed necessary by the Management Team. What you will bring: * Ability to build and maintain excellent relationships with the BDMs. * A "can-do" attitude, a thirst for knowledge and the ability to communicate knowledge effectively within the team. * Ability to work in a fast-paced environment. * Strong time management skills ability to manage own diary. * A dynamic and flexible approach, as well as the ability to work under pressure. * Commercial focused advice. P9787MCINDCAN
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The Portfolio Group is looking for a Marketing Manager for my client in the SaaS space that will play a crucial role in the growth of B2B marketing:Through the development and execution of data-driven multi-channel marketing campaigns you will work closely with cross-functional teams to identify target audiences, optimise marketing funnels, and implement strategies that drive qualified leads, conversions, sales and revenue growth.You will be resilient and passionate, with an analytical mindset, have creative problem-solving skills and a deep understanding of digital marketing channels and tactics. * Reporting to the leadership team * Responsible for demand generation strategy to achieve growth. * Implementation of the marketing plan / AB testing and experimenting creatively to get quick results. * Autonomous role with later opportunity to grow the team. * Working closely with Sales / Service / Product teamsHands-on role focussing entirely on improving the number of MQLs and SQLs. This role is ideal for a growth-minded marketer experienced in targeting SME and middle market companies. It requires someone hands-on, creative, and focused on outcomes, who will be responsible for campaign ROI and tracking the data analytics of marketing. You will also be responsible for identifying the most attractive business opportunities and developing the right marketing approaches to unlock them. Day to day * Manage a cross-functional team locally working in a matrix structure with the central team based in the UK * Manage campaign and channel performance ensuring both team and campaign are hitting key metrics and targets supporting overall sale and service performance * Act as a conduit between the central and local teams to ensure strong coordination and execution of all activities, as well as to ensure local needs are met * As part of the Bright global marketing leadership team, feed into the ideation and planning of the roadmap to support both local and global campaign activity * Help to grow brand awareness, web traffic, social following, webinar registration and overall MQL/SQL into sales * Manage local agencies or partnerships as per the plan * Report on local campaign and channel success and insights through consistent assessment of analytics * Identify new opportunities for growth whether that be new channels, partnerships or approaches to local marketing activity * Drive internal engagement with sales and service ensuring all teams are aware of how marketing is supporting them and have the tools and resources to do so You are * Open-minded and creative, able to create thumb-stopping demand generation campaigns to meet business goals. * Commercial mindset with a proven track record of delivering demand generation initiatives. * Self-starting and curious - full of new ideas to try. * Outstanding attention to detail with excellent organisational skills * Superb written and verbal communication skills * Analytical mindset, autonomous, and motivated to build demand generation marketing plans and execute them. * Comfortable working in a fast-paced, dynamic environment * Strong sense of urgency, adaptability, flexibility, and resourcefulness * Enjoy working in a cross-functional, collaborative team environment. Company Benefits * Day off…
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Financial Controls Accountant Greater Manchester
Permanent £40,000 - £45,000 Per Annum
Ref: P46744CH Group
Financial Controls Specialist Wanted!! Are you ready to be a driving force in revolutionizing financial controls? We're seeking a skilled Financial Controls Specialist to join our esteemed team. The ClientFor nearly four decades my client has been the go-to support for UK businesses in HR, Health and Safety, wellbeing, legal insurance and more. They have revolutionised employment law, sparing employers from expensive legal fees. Based in the Manchester head office, they offer more than just a job. It's an invitation to a world of professional growth and collaboration. As a member of the Group Finance team, you'll engage with local finance teams across the subsidiaries and occasionally embark on international ventures. Your Role * Conduct rigorous testing and refinement of financial controls and procedures across all group companies * Identify weaknesses and spearhead improvements in collaboration with the Reporting and Controls Manager * Assist in shaping policies and procedures for future enhancements * Dive deep into key accounting estimates and operational KPIs, ensuring accuracy and clarity * Play a vital role in the preparation of annual statutory accounts and external audits Your Profile * Prior experience in internal or external audit roles is essential * Exceptional organizational skills to manage multiple priorities and meet strict deadlines * Meticulous attention to detail and a strong analytical mindset * Sound knowledge of financial reporting procedures and technical accounting concepts * Proficiency in Excel for data manipulation, analysis, and presentation * Ability to make informed decisions independently * Excellent verbal and written communication skills, fostering effective relationships with subsidiary finance teams * Possession of a recognized professional accountancy qualification or active pursuit thereof P46744CHINDMANS
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Our Client are a market leading, award-winning, global business based in Belfast. They are entering another significant growth phrase and are looking for talented, money hungry individuals to join their Belfast office!Fantastic earning potential, fantastic perks including daily, weekly and monthly incentives, annual trip for top earners, opportunity for progression in a vibrant office environment… Apply for this fantastic opportunity today!Working within their fun, fast paced sales teams, the successful candidates can expect support from management that is second to none, to support in the pursuit of career progression. With a constant buzz in the office with their daily, weekly and monthly incentives, games and prizes. A real work hard play hard environment!Experience within a similar telesales role would be ideal! With a blend of ambition, drive and passion, in addition to the fantastic training, you'll thrive in an ever growing sales team! Resilience is key in this role but the rewards are outstanding... you work hard and play hard! What's on Offer? * Basic Salary plus uncapped monthly commission - achievable uncapped commission structure!! * Clear progression pathway including salary increases. * Annual Trip abroad for top earners - the team have just returned from 4 nights in Monaco! * Daily, weekly, and monthly incentives, games, and prizes * Fun Fridays, Free breakfasts, and social events * Fantastic, tailored training programmes, plus ongoing training and support from management. * Vibrant offices in the heart of Manchester City Centre. * 25 days' holiday, plus bank holidays - increasing with years of service. * Day off on your birthday * Profit Share Bonus annually. * Employee refer a friend scheme * Perkbox discounts - including gym and shopping discounts. * Pension Plan and Life Insurance * Access to Employee Assistance Programme - 24/7 confidential help and advice from expert advisors and counsellorsSales Executives are responsible for outbound & Inbound sales prospecting. Rather than trying to close deals, your work revolves around generating and qualifying new leads and booking for your BDM to sell the product and sit the demonstration.You must be available to travel to their HQ in Manchester for 2 weeks training - ALL expenses paid! Key Requirements * Consistent employment history * B2B Telesales Experience * Pro-active and self-motivated attitude towards working toward targets. * Outgoing personality, with strong organisational skills and tenacious nature. * A professional and intelligent approach to work. * Good business acumen, articulate, able to self-manage. * Ambitious with the determination to succeed. P971281TMRINDIRE
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Do you want GUARANTEED commission for your first 3 months?Our Client are a market leading, award-winning, global business based in Glasgow. They are entering another significant growth phrase and are looking for talented, money hungry individuals to join their Glasgow office!Fantastic earning potential, fantastic perks including daily, weekly and monthly incentives, annual trip for top earners, opportunity for progression in a vibrant office environment… Apply for this fantastic opportunity today!Working within their fun, fast paced sales teams, the successful candidates can expect support from management that is second to none, to support in the pursuit of career progression. With a constant buzz in the office with their daily, weekly and monthly incentives, games and prizes. A real work hard play hard environment!Experience within a similar telesales role would be ideal! With a blend of ambition, drive and passion, in addition to the fantastic training, you'll thrive in an ever growing sales team! Resilience is key in this role but the rewards are outstanding... you work hard and play hard! What's on Offer? * Basic Salary plus uncapped monthly commission - achievable uncapped commission structure!! * Clear progression pathway including salary increases. * Annual Trip abroad for top earners - the team have just returned from 4 nights in Monaco! * Daily, weekly, and monthly incentives, games, and prizes * Fun Fridays, Free breakfasts, and social events * Fantastic, tailored training programmes, plus ongoing training and support from management. * Vibrant offices in the heart of Manchester City Centre. * 25 days' holiday, plus bank holidays - increasing with years of service. * Day off on your birthday * Profit Share Bonus annually. * Employee refer a friend scheme * Perkbox discounts - including gym and shopping discounts. * Pension Plan and Life Insurance * Access to Employee Assistance Programme - 24/7 confidential help and advice from expert advisors and counsellorsSales Executives are responsible for outbound & Inbound sales prospecting. Rather than trying to close deals, your work revolves around generating and qualifying new leads and booking for your BDM to sell the product and sit the demonstration. Key Requirements * Consistent employment history * B2B Telesales Experience * Pro-active and self-motivated attitude towards working toward targets. * Outgoing personality, with strong organisational skills and tenacious nature. * A professional and intelligent approach to work. * Good business acumen, articulate, able to self-manage. * Ambitious with the determination to succeed. You must be available to travel to their HQ in Manchester for 2 weeks training - ALL expenses paid! If this is you, please apply directly or send an updated CV to Talia.McCann@theportfoliogroup.co.uk 971258TMR2INDFIR