Group Jobs
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You will be responsible for providing reliable and commercially focused HR advice over the phone to a growing and diverse range of clients on all matters of HR from general to complex queries.Please note: This role is 100% on-site in Downtown Toronto. Responsibilities: * To support all clients with quality advice in a productive manner to provide efficient, solution-based advice, predominantly through call, but occasionally via video conference and email * To receive a variety of calls from clients with HR issues or queries, which can include absence management, disciplinaries, workplace violence and harassment, terminations, etc. * To provide clients with supporting information/documentation to assist them in implementing the advice/ solutions provided * To actively own cases to resolution, building rapport and working relationships with clients on each interaction * To review client documentation and provide advice accordingly taking their internal terms and conditions into account in each case * To be actively involved with on-going training, ensuring that personal knowledge of HR and employment legislation is kept up to date * To achieve clear and measured KPIs and to work within set SLAs in order to provide first call resolution * To log all advice accurately onto Salesforce and other systems * To follow internal protocols for managing and escalating cases where applicable Qualifications: * CHRP/CPHR designation * 5+ years of experience in an advising role * Ability to work under pressure in a fast-moving, performance-driven environment * Excellent communication skills * Ability to juggle multiple tasks, prioritising your workload accordingly * Previous experience of working in a KPI/target driven environment would be highly desirable, ideally in a shared * service centre * The ability to motivate yourself and those around you * An organised self-starter with an enthusiasm for exceptional service delivery Benefits: * Day off on your birthday * Enhanced Benefits with Health and Dental Coverage * We offer a Registered Retirement Savings Plan (RRSP) Matching Program * Downtown Location * Vacation Days increase after 2 and 5 years' service If this sounds like you, please send your resume to Maggie Colorado maggie.colorado@theportfoliogroup.ca. 46861MCINDCAN
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My client is a market-leading Information Services consultancy, with clientsacross all different sectors are looking for an Customer Service - Account Manager to join their team. Job PurposeTo deliver world class care to exceed our client's expectations and provide support to our ever growing client base across Great Britain Job OverviewThe role requires you to excel in enthusiasm as part of our Client Experience Account Management team. Become the first point of contact for any issues or concerns raised whilst achieving and delivering excellence in service, by providing fast client focused solutions. Day-to-Day Responsibilities * To be the key person for receiving client queries and requests * To ensure that all client cases whether verbal or written are acknowledged in line with the department's procedures. * To understand all client databases and systems to adequately investigate and respond to the client. * Accountability for obtaining a prompt response to client queries, complaints and requests to cancel. * Review of client complaints to produce an effective handover where applicable to Cancellations Team. * Maintenance of client profile including additional sites, change in employee information and undertaking investigations where appropriate. * To liaise with the Business Development Manager regarding clarification of the clients contracted service provision. * To receive client and consultant telephone calls and resolve queries and complaints. * To produce referral leads for sales by identifying old products and additional requirements. * Account Management - making proactive calls to existing clients. * Help to generate positive reviews for the company across various platforms. What you Bring to the Team * A "can-do" attitude, a thirst for knowledge and the ability to communicate knowledge effectively within the team. * Ability to work in a fast-paced environment. * Strong time management skills. * A dynamic and flexible approach, as well as the ability to work under pressure. Why Join our team?This is a fantastic multi winning place to work if you enjoy being exposed to a wide variety of customer service issues across all different sectors. The office is fast-paced and busy so we look for a colleagues who have a positive and results focused attitude. Through training and development, we make sure that everyone who works here has the resources they need to build their career. P967130LSR7INDLON
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Associate Director - Legal Greater Manchester
Permanent £60,000 - £100,000 Per Annum
Ref: P46856GO Group
We are working with a fantastic client in the heart of Manchester to recruit and experienced Legal professional to joining their inhouse legal services team. This is operating at director level and will provide comprehensive legal support across a wide range of matters. This is an opportunity to work in an international business, with a company that are leaders in their field.We are looking for professionally qualified candidates with experience across the full commercial sphere of law. Key Duties/Tasks: * Working in partnership with relevant business units to provide commercially sound legal advice. * Providing key support to the GC on any Corporate Governance matters including mandatory filings, preparation of board meetings and attendance at internal compliance meetings when required. * Providing corporate law advice * Responsible for the drafting, negotiating and advising on a wide range of contractual agreements * Providing commercial legal advice to across the UK business with the assistance of external counsel where necessary and relevant. * Managing legal risk in a manner that supports commercial success. Desirable skills and attributes: * Preferred post-qualification experience of roughly 5-7 years although candidates outside of this bracket will be considered * Some Competition, IP and GDPR experience would be an advantage, or the ability to identify issues in these areas. * Law experience within the UK including a strong technical contract law knowledge with experience of negotiating commercial contracts * Experience of working within an in-house legal function with proven a proven commercial legal background 46856GOINDMANS
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Role SpecificationJOB TITLE: Field Service EngineerLOCATION: Field BasedSALARY: £30,900WORKING HOURS: Any 4 days out of 7 + every other weekend MAIN PURPOSE OF JOBTo deliver a comprehensive Service Support and Service Delivery engineering function which is costeffective and efficient to the Betfred UK Retail Estate. The successful candidate will be required tosupport, maintain, repair, and refurbish IT Equipment within our Retail High Street Licensed BettingOffices.KEY ACCOUNTABILITIES 1 Installation, maintenance and repair of network infrastructure, audio/visual installation, CCTV, SelfService Terminals, IT equipment and associated peripherals. 1 Report to engineering management and liaise with Retail Service Desk and Retail Support daily. 2 Full compliance with Health and Safety legislation.PERSON SPECIFICATIONQUALIFICATIONS / EXPERIENCE / SKILLS * Excellent interpersonal and written communication skills. * Appropriate level of computer literacy. * Appropriate level of problem-solving skills. * Appropriate level of technical skills. * Appropriate level of network skills. * Appropriate level of Audio/Visual Installation and RF distribution * Full driving licence essential PERSONAL CHARACTERISTICS * Able to follow and carry out instructions * Able to remain calm under pressure. * Proactive approach to work. * Friendly, approachable attitude towards team and others * Able to meet tight deadlines. * Ongoing commitment to personal development. * Able to self-motivate, work alone and as part of a team when required * Resourceful. DESIRABLE * Prepared to drive medium to long distances * Flexible approach to working hours as required by the business to work weekends, BankHolidays, early morning, and evenings. * Able to spend short-medium periods away from home when required
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Role SpecificationJOB TITLE: Field Service EngineerLOCATION: Field BasedSALARY: £30,900WORKING HOURS: Any 4 days out of 7 + every other weekend MAIN PURPOSE OF JOBTo deliver a comprehensive Service Support and Service Delivery engineering function which is costeffective and efficient to the Betfred UK Retail Estate. The successful candidate will be required tosupport, maintain, repair, and refurbish IT Equipment within our Retail High Street Licensed BettingOffices.KEY ACCOUNTABILITIES 1 Installation, maintenance and repair of network infrastructure, audio/visual installation, CCTV, SelfService Terminals, IT equipment and associated peripherals. 1 Report to engineering management and liaise with Retail Service Desk and Retail Support daily. 2 Full compliance with Health and Safety legislation.PERSON SPECIFICATIONQUALIFICATIONS / EXPERIENCE / SKILLS * Excellent interpersonal and written communication skills. * Appropriate level of computer literacy. * Appropriate level of problem-solving skills. * Appropriate level of technical skills. * Appropriate level of network skills. * Appropriate level of Audio/Visual Installation and RF distribution * Full driving licence essential PERSONAL CHARACTERISTICS * Able to follow and carry out instructions * Able to remain calm under pressure. * Proactive approach to work. * Friendly, approachable attitude towards team and others * Able to meet tight deadlines. * Ongoing commitment to personal development. * Able to self-motivate, work alone and as part of a team when required * Resourceful. DESIRABLE * Prepared to drive medium to long distances * Flexible approach to working hours as required by the business to work weekends, BankHolidays, early morning, and evenings. * Able to spend short-medium periods away from home when required
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Are you passionate about visual storytelling and eager to collaborate with a diverse team of creatives? We're seeking a Junior Graphic Designer to infuse our marketing initiatives with fresh, compelling visuals that resonate with our audience. The Client: We're working with a global SaaS brand based in the heart of Manchester City Centre who are looking to add to their Marketing team! You'll be working closely with talented writers, campaign managers, video producers and digital marketers to assist with compelling graphics, marketing materials, presentations and much more! Your Responsibilities: * Bring concepts to life through graphic and motion design projects, including email banners, social media graphics, whitepapers, ebooks, infographics, and website elements. * Uphold brand standards across all visual assets, ensuring consistency and cohesion. * Collaborate closely with marketing, UX, sales, and cross-functional teams to produce captivating graphics for commercial use. * Stay attuned to evolving design trends and market dynamics to inform your creative approach. Who You Are: * Proficient in Adobe Suite (Illustrator, Photoshop, InDesign) and Canva. * Naturally curious and driven, always seeking to expand your creative horizons. * Knowledgeable about design trends across various marketing platforms. * Strong communicator with excellent organizational skills, capable of thriving independently and within a team environment. * Familiar with commercial design processes and possess an eye for design aesthetics. Why Join Us? * Collaborative and inclusive work environment that fosters growth and creativity. * Opportunity to work on diverse projects and expand your skill set. * Competitive compensation package with room for professional development. * Make a meaningful impact through your creative contributions. * If you're ready to unleash your creativity and embark on an exciting journey, apply now with your portfolio to become our next Junior Graphic Designer! Additional Info: * You will have a portfolio ready to showcase during the interview process or upon request. * This role requires you in the Manchester office 5 days per week. 46854CHINDMANJ
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CLIENT EXPERIENCE RESOLUTION SPECIALISTManchester - £23,000 - £24,000My client is a Global Outsourcing Consultancy Firm that specializes in H&S, HR, and Employment Law Services for Businesses across the UK, they have been providing these services for over 40 years and have huge growth plans in place. Job PurposeTo be responsible for the day-to-day management of Service Issues across PBS UK, being the first point of contact for both client and internal teams to always ensure the highest level of service. Job OverviewThis is a hands-on role with a real focus on delivering exceptional outcomes. You will manage all service issues in line with company SLAs as a minimum requirement, ensuring customer expectations are always managed. You will maintain the highest level of professionalism, whilst focusing on quick and efficient solutions whenever possible. As a Resolution Specialist communication is key to delivering a world-class service both internally and externally. Day-to-Day Responsibilities * To be the key person for receiving client service issues * To ensure that all client service issues whether verbal or written are acknowledged in line with the complaint's procedure. * To ensure that all client service issues are thoroughly investigated through discussion with the client and appropriate internal staff. * To ensure that all client service issues are resolved in a timely manner and at all times focused on client resolution and retention. * To understand all our client databases and systems in order to adequately investigate and respond to the client. Key Skills * Excellent attention to detail and problem-solving skills * Excellent standard of communication written and verbally * Ability to manage your own time and workload confidently * Be the first point of contact for both client and internal stakeholders. * Be able to challenge and influence at a senior level * Have a solution-focused approach, keeping the client updated throughout, going above and beyond to resolve quickly and efficiently, within SLA. * Collaborate and conduct regular meeting across the business to ensure high quality outcomes. * Provide regular updates to the management team on progress. * Ensure appropriate systems are updated correctly for records and reporting purposes * The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation. Job Goals and Metrics * Ensure all service issues are dealt within departmental SLA. * Average of 30 cases rolling at any one time * Average quality score of Minimum 3.75+ * Talk Time Minimum 2 hours * Ensure regular updates to management showing trend analysis. * Develop training and support tools to aid improvement. * Have regular face to face catch ups with key departments. * Maintain less than 5% RED as a team. * Share successes and challenges within the business. * What you Bring to the Team * A "can-do" attitude, a thirst for knowledge and the ability to communicate knowledge effectively within the team. * Ability to…
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Company Overview:Our client is a leading expert in tax and accounting, specialising in providing professional advice to businesses to optimise performance. They are committed to offering reliable, high-quality information and tools, serving SMEs in areas of tax, VAT, payroll, employment, HR, H&S, and commercial legal advice lines. As a trusted partner, they aim to minimise uncertainty and reduce errors for businesses. The Opportunity:Join a team in a unique role where you'll be responsible for supporting clients on all aspects of tax through phone and email communication. You'll gather information, conduct research when necessary, and relay insights to clients, referencing appropriate legislation. Notably, this role doesn't involve timesheets, and it offers the flexibility of full remote work. Key Responsibilities: * Provide expert support to clients on various tax-related matters over phone and email. * Gather relevant information, conduct research, and communicate findings to clients. * Reference and apply appropriate legislation to address client queries effectively. * Collaborate with internal teams to stay informed about changes in legislation and industry best practices. Qualifications and Skills: * Professional tax qualification, or part qualified. * Solid experience in general tax, gained from working in practice, industry, or HMRC. * Inquisitive mindset with a commitment to staying up-to-date with changes in legislation. * Excellent communication skills, both verbal and written. * Ability to work independently and collaboratively in a remote setting. What's in it for you? * 20 days of annual leave, rising to 22 after two years, 27 days after three years, and 28 days after five years * Additional day off for your birthday * Profit share incentive * Contributory pension scheme * Eye Care Contribution * Season Ticket Loan (after probation) * Private health care after 5 years * Christmas Bonus (after 3 years continuous service) P45991CHR4INDFIR
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Exciting Opportunity in VAT Advisory!Join our client, a leading expert in tax & accounting, as a VIP VAT Tax Advisor. Propel your career with a unique, fully remote role where you'll provide top-notch technical advice to VIP clients, ditching the timesheets for an innovative approach. Dive into the world of VAT with a dynamic team, offering reliable insights and tools to support SMEs in tax, VAT, and beyond. Responsibilities: * Provide high-quality technical advice to VIP clients over phone and email * Engage in creative problem-solving, gathering information, and researching when necessary * Relay comprehensive insights to clients, referencing appropriate legislation * Enjoy a role free from timesheets, offering flexibility and autonomy Ideal Candidate: * Qualified VAT professional with a solid understanding of general VAT * Experience in practice, industry, or HMRC, showcasing diverse perspectives * Maintain a deep knowledge of all areas of VAT, staying up-to-date with current legislation * Enthusiastic about embracing a fully remote work environment * Ready to make a significant impact and revolutionize your career in VAT advisory What's in it for you? * 20 days of annual leave, rising to 22 after two years, 27 days after three years, and 28 days after five years * Additional day off for your birthday! * Profit share incentive * Contributory pension scheme * Eye Care Contribution * Season Ticket Loan (after probation) * Private health care after 5 years * Monthly in office events - this year has included 80's themed day, Pride celebrations, Double Bubble bonus event and winners lunches for people who have won incentives * Christmas Bonus (after 3 years continuous service) * Bakers Breakfast every Monday Are you ready to shape the future of VAT advisory? Apply now and become part of a trusted partner, reducing uncertainty, and amplifying success for businesses! P45998CHR4INDFIR